Review Time
Having spent a considerable amount of money on products recently I am so disappointed in the quality of the items.
The items shown on the lives shouldn’t result in surprise or disappointment on arrival.
Trusting to purchase virtually means trust needs to be built with the consumer and multiple orders have left me regretting parting with my money.
This is in particular to the gems as they have either many inclusions, cracks and chips which if shown and called out is far enough. If a little more care and transparency and respect for the consumer is given by hosts it would reduce the negative experience.
I have been a long term fan and supporter of the company and do enjoy watching the lives and seeing the products however, I’m definitely more cautious now and have not purchased since my recent complaint.
The complaints team are efficient and usually respond albeit it I didn’t receive a response to my latest complaint email.
Having spent a considerable amount of money on products recently I am so disappointed in the quality of the items.The items shown on the lives shouldn’t result in surprise or disappointment on arrival.Trusting to purchase virtually means trust needs to be built with the consumer and multiple orders have left me regretting parting with my money. This is in particular to the gems as they have either many inclusions, cracks and chips which if shown and called out is far enough. If a little more care and transparency and respect for the consumer is given by hosts it would reduce the negative experience.I have been a long term fan and supporter of the company and do enjoy watching the lives and seeing the products however, I’m definitely more cautious now and have not purchased since my recent complaint. The complaints team are efficient and usually respond albeit it I didn’t receive a response to my latest complaint email.
Love love love love! This company is amazing. Every single sales person is top tier. I purchase with Josh & Devon I love them two they work absolutely incredible together. Whether your purchasing items from uk, japan, dubai all items are 100%! I’m yet to try the skin care so I can’t wait to give that a go. I won’t ever purchase anywhere else. Hugs from ‘LittleLouise’ x
Pro: using splitit interest free for 6 months + live shows interaction is friendly & educational.Con: Website need major improvement. Even if we filter for "in stock", result will still pickup sold-out item once the page open. Also, number of sold items in specific regions like Japan sales always remain available online for purchase only to be cancelled because its not was sold in shows. Also, sometime partial delivery is experience which need a follow-up with customer service. Lastly, vouchers always have both limit purchase and exclusion of 2 brands: Hermes & VCA which defy the purpose of vouchers. I hope that change to purchase limit but remove the brands exclusions.
Outstanding level of service and products are exactly how they are described with full proof of purchase complete with box, straps and dust bags as if you had just bought the bag from Hermes. Lisa communication throughout the process was outstanding and I couldn’t recommend highly enough
Luxury Promise used to provide excellent products and care with their customers, but the quality of both products and attention to detail has severely declined. They are so concerned with quantity over quality that they push products of poor quality. More than once, even blatantly on live shows, they’ll describe a product as pristine, and a viewer will need to point out a defect shown by the camera, and then they’ll claim they didn’t see it there. There are many resellers out there with better products. I used to buy here because I trusted the integrity of the team, but they are not selling with honesty anymore.
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