luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

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Review Time

Nena Bell
Its the best platform and service ever

It is always an amazing experience purchasing from them. Very good customer service. Trusted! I highly recommend them

5
Date of experience: Aug 26, 2024
RT14
Unless you’re buying Hermes they don’t care

Unless you’re buying Hermes they just aren’t interested. I’d messaged them several times re a Louis Vuitton men’s speedy bag and got ignored. They are too full of their own importance now with YouTuber collaborations every other week. If you’re not spending birkin/kelly money just go somewhere else.

1
Date of experience: Aug 10, 2024
Tamara Sanders
Best selection and great knowledge!!!

I have been buying so much from this company since their very early days and I have always been over the moon with the conditions of the items I purchased! The team is super knowledgeable and so passionate about luxury that they will always give you the best advices as well as tell you the history behind every piece!Sabrina is a true inspiration and I am so happy I have been part of this community for so long! They now have stores in London, Dubai, Singapore, NYC and they sell out of Tokyo as well!!!Plus, they are the best in the market when it comes to Hermes! It was actually the CEO Sabrina herself to have trained most of the world’s best known Hermes authenticators!!!! I could not recommend enough!!!

5
Date of experience: Aug 01, 2024
Morac97
Prompt and friendly service and…

Prompt and friendly service and responses! I love shopping with luxury promise! So glad I found them!!

5
Date of experience: Jul 30, 2024
Service

My SA Trudi was extremely helpful and excellent with her service. She made the whole process so easy and stress free.

5
Date of experience: Jul 30, 2024
Fletcher Powell
Great product and great service

Great product and great service

5
Date of experience: Jul 30, 2024
June Sanders
Loved my online live shopping…

Loved my online live shopping experience. The process was smooth, and all the communication afterwards on when I would receive my items was clearly explained. I will for sure be shopping with them again.

5
Date of experience: Jul 26, 2024
Kierra
Trusted reseller

I had an incredible shopping experience with Yen at Luxury Promise! She was absolutely fantastic. Yen's knowledge of luxury items was impressive, and she helped me find the perfect bag that met my expectations. Her friendly and professional demeanor made the entire process enjoyable. I highly recommend Luxury Promise and working with Yen!

5
Date of experience: Jul 26, 2024
Gage Smith
Hosts are friendly and know you by…

Hosts are friendly and know you by name! Good prices and quality goods!

5
Date of experience: Jul 26, 2024
Drake Morgan
Great team and great products

The team are the most engaging with great products, good quality and offer incentives to buy. Love LP - only buy from here.

5
Date of experience: Jul 26, 2024

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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