Name: luxurypromise.com
Telephone: 07379281741
Rating: 4.1

Patrice Morgan Guest

My necklace came very tangled

My necklace came very tangled. I spent almost an hour working to get it straightened out. I would say in general LP shipping is hit or miss. Not dependable.

Date of experience: May 25, 2023

megamarin48 Guest

2 years ago

like that disappointing boyfriend you refuse to break up with

Live show hosts (including executives) constantly misspeaking and saying things on live shows that are very incorrect about brands, products, etc. Exorbitant pricing on many items. just one of many examples: mini Chanel 22 bag for £9,200 (€10.6k euros or $11.4k USD). that price is without shipping included. That's about double the retail price, which is astronomical (even on the secondary market) for that bag. They do not always properly disclose poor condition or smells. Had to return an item in which damage was not disclosed on the live show, and I had to pay €50 for return shipping. That's wrong.The company is still experiencing clear growing pains. Inconsistencies are common. Specific hosts and shows are far less flexible with pricing, shipping costs, and giveaways. Another review on this forum said "LP I'm waiting for you to be great" and I agree! Will continue to cautiously purchase items when a deal can be scored on something I want, but otherwise am waiting for professionalism on live shows, customer service, consistency, and competitive pricing to take LP to the next level.

Date of experience: May 25, 2023

_Devac_16 Guest

2 years ago

Fast and smooth transaction… i love the…

Fast and smooth transaction… i love the team!

Date of experience: May 24, 2023

Finn W. Guest

2 years ago

Excellent service and prompt delivery.

Excellent service and prompt delivery.I really enjoy watching the live shows and the new products featured every day. Joanna is a sweetheart and a pleasure to shop with : )

Date of experience: May 24, 2023

Louella Turner Guest

2 years ago

Very bad experience

Very bad experience. Purchased a Chanel handbag that was listed as very good condition. Handbag arrived and it was in a terrible condition. Process for returning the handbag was extremely difficult. Customer service take days to reply to any messages and all the contact numbers listed do not work.

Date of experience: May 19, 2023

Lindy Foster Guest

2 years ago

Every employee at Luxury Promise is so…

Every employee at Luxury Promise is so friendly, nice, and helpful. They answer my questions during lives and messages. My items ship quickly and with care.