Review Time
This is a genuine review but I would prefer to stay anonymous. I have purchased many items from LP this includes accessories, vintage and new jewellery and plenty of gems. I have spent 1000s. I think the accessories have been great. You generally know what you are getting. The big regrets I have is over the loose gems and some of the vintage jewellery. After looking at the market and in my opinion which I am fully entitled to is that it's overpriced for what you get. I have come to learn for myself I cannot buy gems through a computer screen. Once received I have generally not been happy with the colours and particularly the quality. Some of the gems are very very included. I don't expect high jewellery spec but better quality for the amount paid. Gems need to be seen in person the colour the clarity etc. How they look in daylight. What the cut is like etc etc.I have compared the gems to other online providers and feel it's overpriced. Also with other providers you are allowed to send it back for a full refund. The vintage jewellery is okay again a bit overpriced and hit and miss. I think Trudis pieces are lovely and worth the price. They are of quality. Everything is documented on the cert from cut to colour etc Other than Trudi I don't think I will be buying from LP again.
Not impressed with the service received so far…when spending £0000’s you expect a better service. Radio silence, zero updates and complete lack of information on where items are being shipped from on their site. It’s been 6 days since purchase, and a paid for ‘express’ delivery - no updates & only notified an item is coming from USA from the shipping company, not from LP - if known I wouldn’t have purchased. The other item coming from London, and still zero updates or communication on delivery date. What is going on LP.? This is clearly not good customer service or engagement practice and as a bare minimum customers should know where their items are coming from and should be provided some form of communication within 6 days of purchase-especially when spending thousands of pounds. It makes for a very nervous purchasing experience, which is not ideal at all. I’m hoping this is resolved soon.
I purchased a Mia cashmere set during IG Covet by Christos in January 2026. It took over 3 weeks to get the merchandise and I had to contact customer for updates on delivery. Finally received the set on 2/2/2026, the set had a defect and all the tags with the sizing was cut off, so I couldn't check the size. I was sent the wrong size after waiting so long to receive it. I sent an email to customer service and also to contact person in NY and still no one bother to contact me. As of April 6, no response from the customer service. Lesson learned will never purchase anything from this company or on an IG live show.
Not impressed!Purchased a Birkin for the first time via this company and many many days later, no update what so ever and no bag. When I finally reached out to track my order, I was advised the item was already sold out. I am disappointed as I could have bought the same bag from my regular supplier which is now sold out too.Very disappointed and I don’t think I will use them again…———-Response to comment about communicationUpon completing my transaction, I expected to receive timely updates concerning the status of my order. However, I regret to report that no such communication was forthcoming until I initiated contact several days later to inquire about the status of my purchase. It was only at this juncture that I was informed of the unfortunate circumstance that the item had been sold out and given.Effective communication with customers and honesty when replying to feedbacks are the cornerstone of an excellent customer experience and is pivotal in building and maintaining trust and satisfaction. It is, therefore, my earnest constructive suggestion that systems be put in place to ensure customers are promptly and proactively informed about any changes in the status of their orders so they can make an informed decision if they would wait for you to find a like to like or not. Such a measure would enhance transparency and improve the overall consumer experience.
I purchased a vintage Kelly 28 recently and had an issue , I contacted the customer care team and explained my issue , Hope and faith responded within the same day and dealt with the issue efficiently , I am very happy with the outcome , Hope is really helpful and does all she can for the customers of LP , excellent customer service .Thankyou Hope and Faith :)
I’m so pleased for the overall experience in LP, Lisa has been extremely helpful in helping me securing my dream bag🥰 I’d also love to have a vintage kelly bag made in my birth year! It only takes less than a week for the bag to arrive from their Japan warehouse which is insane and I am able to collect in time for Christmas, can’t recommend more!
Yet another incredible experience with Luxury Promise. From the moment the live show began, the teams energy, knowledge and genuine passion for luxury made the whole experience feel special. The presenters are world class, showcasing each piece with such detail, honesty and enthusiasm. You feel like you are shopping with friends who just so happen to be luxury experts. Authenticity, transparency and customer service is unmatched. LP delivers a rare mix of high-end service with a personal touch. It’s clear that they value their community. Highly recommend to anyone that appreciates exceptional service, stunning pieces and a team that makes luxury feel exciting and accessible. Thanks LP (Gemma)
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.
Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.
See more
rachelgalley.com
fellahamilton.com.au
usjewelryfactory.com
tous.com
nousty.com
sosrecords.co.uk
oosc-clothing.com
shirtspace.com
duckpondmarket.co.uk
waverlylondon.com
