luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

Filtered Reviews

Filter Reviews

Review Time

Sherry Roche
All of the LP gang is easy and fun to…

All of the LP gang is easy and fun to work with!

5
Date of experience: Oct 25, 2025
JOLY
Samia made my experience GREAT!!!

5
Date of experience: Oct 25, 2025
Bela
I have had many dealings with different…

I have had many dealings with different members from LP team. Recently Joshua did a jewellery show from Japan and I was impressed with his interaction with the customers. He was attentive and so patient with all the questions.I did not feel rushed and I feel he should do more of these shows. Yen is fantastic and has really been so helpful with my buys, answering all my queries and not pushy at all. The London team are also very approachable and kind. Sabrina Sadiq has invested in a good team and I wish them more success!

5
Date of experience: Oct 24, 2025
experience with Luxury Promise has…

My experience with Luxury Promise has not been the greatest. However, my experience with Lema has been 10/10. She delivered 2 days before delivery date as she assured she would. She is an absolutely amazing SA and I highly recommend her! Thank you Lema!

3
Date of experience: Oct 10, 2025
Bibi
I was booked to drop of my bags at the…

I was booked to drop of my bags at the office , when I arrived the doors where locked no one was in , I even called and messaged serval times before turning up for my appointment , waste of journey ! I instead when to Knightsbridge sellier - who were lovely and sold my Chanel handbag .

1
Date of experience: Sep 29, 2025
Jerry Addison
Tell the right conditions we should know what we buying

I didn't like the way how you describe like New condition is not correct. it's great to describe and explain the way the right conditions to your clients.Real honesty matter‼️

2
Date of experience: Sep 24, 2025
zLiaqat
Great service

Great service! Everything was seamless and simple!

5
Date of experience: Sep 24, 2025
Farah23
I absolutely love the Japan shows

I absolutely love the Japan shows! Having access to the stock on the live shows is amazing — the variety is incredible, from vintage Chanel and Hermès bags to beautiful fine jewellery pieces. Being able to buy with customs already covered makes the whole shopping experience so easy and stress-free, and it gives me complete reassurance when purchasing. I particularly enjoy watching Yen — it feels like shopping with a friend. I trust her advice on items, and have recently been pleased with my jewellery items

5
Date of experience: Sep 01, 2025
Renee D
Amazing Pre-Loved Jewelry

Love watching the live shows and everything that I have purchased at LP is as good as or better than expected. The pre-loved jewelry is great quality. The only issue I had was dealing with Splitit - the payment plan - but all other interactions were wonderful.

5
Date of experience: Aug 26, 2025
Melinda Hopson
Luxury Promise is fantastic

Luxury Promise is fantastic! Sabrina and her crew are professional and kind. The customer service is great as well! I never have to worry if anything I buy is not authentic. I trust LP completely.🌺

5
Date of experience: Aug 25, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

Business Social Links

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More