luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

Filtered Reviews

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Review Time

Darvin Brooks
Fantastic purchase

I purchased a gorgeous Chanel jacket and it arrived wonderfully packaged and super quickly.

5
Date of experience: Jan 26, 2025
Renssalaer Coleman
Thank you all - especially Yen!

Yen, you made my daughter's absolute day by including the little shoe charm with the purses. Thank you so much. She is beyond excited especially because I talk about Singapore all the time. Lovely city! Thank you again! Kelly/Hellie

5
Date of experience: Jan 26, 2025
Kierra Morris
Sent wrong item, no exchange

I ordered a piece of cartier jewellery from luxury promise. When it arrived it was not yellow gold as listed, but rose gold. How they can get this mixed up i have no clue, considering they claim to be fine jewellery experts. But when i asked for them to send an alternative one from their website (that did match the listing i ordered) they said no because none of the prices are the same. So now i cant send the gift i intended to. Not a great solution to a fault on their behalf.

1
Date of experience: Jan 10, 2025
Marshall C.
Chanel Green Boy Bag

I purchased a Chanel Bag from Trudi and it was delivered within a week even during the holidays. The purse is gorgeous and in excellent condition. I have purchased a few bags from Trudi and I always love her curation and the condition of all her purses are excellent!

5
Date of experience: Dec 27, 2024
Emmanuel Patterson
Fast and convenient .

Fast and convenient .. items I purchase was brand new never worn

5
Date of experience: Dec 27, 2024
nice product

nice product. however no choice on shipping and having to pay an extra £10 is not ideal for one book. wasn’t next day delivery either with that price.

3
Date of experience: Dec 27, 2024
Joelle Howard
Amazing authentic Designer items!

Amazing authentic Designer items!I cannot say enough about purchasing from you!What wonderful experience !

5
Date of experience: Dec 26, 2024
Wayne Hughes
Great customer service

Great customer service; high quality items; strong authentication process

5
Date of experience: Dec 26, 2024
Liam Reed
Great experience

Great experience, fast shipping and great condition of the product.

5
Date of experience: Dec 26, 2024
Lilly R.
Everything the styles and the delivery

Everything the styles and the delivery Faves are Trudy and Sabrina

5
Date of experience: Nov 25, 2024

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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