luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

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Review Time

Melinda
I’ve only just started watching and…

I’ve only just started watching and buying from LP since October but I’m so addicted now! Everything I have bought from them is top notch quality from the jewelry, purses, home goods, and ready to wear items. Sabrina and her whole team (Samia, Lema, Joshua, Devon, Daria, Grace, Sophie, Viv, Trudi, Yen, and Lisa) work so hard day in and day out to make sure you get what you are looking for at the best price point possible. I love watching the live shows as they are so entertaining but also so genuine in their interaction with us too. I have not been disappointed in any single thing that I have purchased. I so appreciate their hard work and hope to continue purchasing more from them in the future!

5
Date of experience: Dec 04, 2025
Estela Matus
When I contact the customer service…

When I contact the customer service team they respond right away and it makes me feel great

5
Date of experience: Nov 25, 2025
Enthusiastic and energetic hosts

Enthusiastic and energetic hosts - variety of age groups to appeal to different demographics, e.g. Vivian is the consummate Gen Z who is very endearing and whimsical in her hosting style, Yen connects with the more mature crowd with her product knowledge and professionalism.

5
Date of experience: Nov 16, 2025
Really happy with my recent purchase at…

Really happy with my recent purchase at LP. As usual they were fantastic. Samia from the London team helped me with pictures, sizing, condition etc. I had so many questions and she answered them all patiently. Very impressed with the service. Always leave with the best experience whichever location or host/SA I am buying from.

5
Date of experience: Nov 13, 2025
Durée  Ross
Impeccable experience!

Every single purchase (and there have been many!) has been flawless. I love all the hosts and Sarina is truly amazing. Best knowledge of product and best unique pieces from incredible rare bags to custom jewelry and everything in between. I’m a forever fan!

5
Date of experience: Nov 07, 2025
Sairah Saffdar
I have recently purchased an item of…

I have recently purchased an item of jewellery from Trudi ,the ring I have received is absolutely gorgeous !!! Trudi is an asset to Luxury promise .She has beautiful taste and all the items she shows are high quality .Her efforts are greatly appreciated.

5
Date of experience: Oct 29, 2025
Shirlee from Texas
Trudi awsome

Trudi awsome! explain every detail, minor, small, smell inclusions down to the detail no SURPRISES! Trudi and Sam take pride in doing such excellent job with packing to ensure your item arrives safe undamaged.

5
Date of experience: Oct 28, 2025
MRS MAY AL OTAIBI
Amazing public relations and services

Amazing public relations and services . Trust their items . Love their marketing strategies. They are a family not a company .

5
Date of experience: Oct 28, 2025
Susan H.
Top Notch luxury goods reseller

Sabrina and her employees are truly some of the best in the business world wide. They are excellent at their description of their items. They have such an amazing variety of items to choose from and their shows on Instagram and Covet by Christos are really fun to watch. They have everything from unique custom jewelry to Hermes bags. Love shopping with Luxury Promise. I love my LV crossbody I bought for my husband.

5
Date of experience: Oct 27, 2025
I was satisfied with the Hermes scarf I…

I was satisfied with the Hermes scarf I purchased however It has a strong odor.

3
Date of experience: Oct 27, 2025

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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