luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

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Review Time

Harriet Howard
Great service with an online platform…

Great service with an online platform from all over the world. The hosts are very professional and knowledgeable. Can really recommend.

5
Date of experience: Jun 24, 2025
Anne P.
First online purchase of vintage chanel

I was nervous and yet still desperate to buy my first vintage Chanel I hesitated double clicking to buy then felt stressed wondering if I’d done the right thing When I heard the bag was on its way I was super excited The unboxing was nerve wracking but I was very impressed and thought my bag was better than the photos I saw I would love to shop again and recommend luxury promise highly

5
Date of experience: Jun 21, 2025
Nawe29
Great experience

Hello , I bought a vintage Chanel handbag in Caviar from samia and Lema’s live show, the bag arrived 3 days later , it was in excellent condition, I am so happy with my purchase ,furthermore they sent a Luxury promise authenticity card with the bag , the bag was packaged exceptionally well , the live shows are a great way to get a good deal and ask questions before you buy , Thanks LP and thankyou to the LP community for being so supportive to one another xx

5
Date of experience: May 30, 2025
Louella Hughes
LP always delivers!

I purchase most of my designer vintage goods from LP because the quality and customer service is always exceeding my expectations. Cannot recommend enough!

5
Date of experience: May 27, 2025
Isabel Navarro
Love my purchase

Love my purchase

5
Date of experience: May 27, 2025
Booth Cooper
Luxury promise not only sell products…

Luxury promise not only sell products but they provide education and bring leading people in the market to discuss the items and provide opportunities for their clients. Including customs and duties is a massive bonus and I haven't come across anyone else in the market like them.

5
Date of experience: May 26, 2025
thelion794720
Jewelry purchase

Great! Thanks 😊

5
Date of experience: May 26, 2025
Joelle Bell
Shady

I purchased a bag and 24hrs later I asked them to cancel it. After a few days they responded (bag wasn't shipped) and said since I purchased during a live show I couldn't return it and that it was being shipped from Japan (I am in the US). I have no idea about what they are talking about regarding live show. I was not watching a show. I clicked on the bag and purchased it. No notification saying it was a live show purchase. They also charged me twice on Paypal for two different amounts. I paid for my purchase with a credit card, so I have 3 charges from them for one bag. They also say they ship the bag "final mile" from the USA if you live in the states.

1
Date of experience: May 22, 2025
Brielle Cook
Not sure about 5*

Not sure how this company gets its 5* reviews! Terrible customer service. I contacted the company via WhatsApp to ask about a bag I was interested in and I immediately received an automated message about getting back to me within 24 hours; that was 3 days ago, still waiting. I ended up ringing the London store the day after I left the WhatsApp message and again, got an automated message saying they (she) was on another call 🙄 and to leave a message so I did that’s almost a day and a half ago, still waiting!! Useless. It seems to me that they’re only interested in dealing with customers in person. I’ve bought the same bag elsewhere now. Wouldn’t touch them with a barge pole. Remember, this is my opinion and my experience and others may have had wonderful experiences but for me, first impressions count.

2
Date of experience: Apr 30, 2025
Bob Turner
Item was not as described and no response from LP in over a week!!!

I purchased a handbag, and it turned out to be not as described or depicted in the listing online. The handbag was personalized, and that was not shown in the photos or noted in the text description. I emailed them to request a return. It's been over a week with no response. Unacceptable! If I could give zero or negative stars I would, but I had to pick at least 1 star.Update: It is now July 13. A shipping label was finally provided back in May, and the return was picked up on May 16. However, there was missing information, and because email response was too slow, DHL is now charging a storage fee. Last email of June 10 from DHL had no response, and I must re-open a dispute on my card because no refund has been issued.

1
Date of experience: Apr 26, 2025

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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