luxurypromise.com

4.1
4.1 Based on 197 reviews

We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going ...

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Average Rating

4.1

/
5

197 Reviews

5 Star
74%
4 Star
1%
3 Star
4%
2 Star
7%
1 Star
15%

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Don Morris
A+ from start to finish!

Since discovering LP, I've purchased many luxury items, and the experience was outstanding. The live shopping experience was fun, with friendly hosts, Grace, Vivian, Sabrina, Kristen, Jess, Lema, Trudi and others too- offering personalized recommendations based on my preferences. Customer service was top-notch, with quick and helpful responses. The checkout process was smooth, and delivery was prompt, with impeccable packaging that made unboxing feel special. The items were exactly as described, showcasing exceptional quality. Overall, it was a seamless, indulgent shopping experience—almost like shopping with girlfriends!

5
Date of experience: Feb 24, 2025
Prompt response

Prompt response, easy splitt monthly payment breakdown

5
Date of experience: Feb 24, 2025
Tiffany W.
Luxury Promise remembers and delivers…

Luxury Promise remembers and delivers to its customers. Its service is unique and very responsive !It’s products are authentic and pristine.

5
Date of experience: Feb 24, 2025
Shipping & Payment Option

This transaction was made via a social media platform. I wasn’t aware of a website or to read and discuss shipping times. I was not aware that the desired payment method of splitit hold time of full pending balance. In my opinion if you’re spending not just $1800 of whatever the amount of a purchase the company could improve shipping times. In my experience from purchasing internationally this was the longest wait time. Full disclosure of shipping times and payment method should be discussed not only via website but through all avenues of sales. Hope this was helpful to improve your business.

1
Date of experience: Feb 23, 2025
Lindy Lewis
Excellent customer service. Trudi goes above and beyond to answer any questions. I highly recommen

I have bought numerous items from Luxury Promise Always excellent.

5
Date of experience: Jan 28, 2025
Raleigh
Great merchandise and quick shipping

Great merchandise and quick shipping. Sabrina is wonderful and Isabelle very helpful and responsive with any concerns.

5
Date of experience: Jan 28, 2025
Elliot Bell
The best luxury reseller

I have been shopping with LP since they launched years ago… even before they had a proper HQ and I watched the company grow and expand. They are incredibly professional, the most trusted authenticators out there and the product offer is the best on the market! I don’t even know how many pieces I have bought to date! Highly recommend!!!

5
Date of experience: Jan 28, 2025
Madelaine Howard
Sabrina is an inspiration

Purchased a bag charm from an Instagram show. Received the invoice the next day and the item from Dubai to UK within a few days. Great service and packaging is wonderful. Sabrina is an inspiration and I really enjoy all her shows. To say she’s the owner & must be so busy she isn’t too busy to respond if you contact her. I bought my first Chanel last year which I’m so over the moon with. It might be a while before I pay it off though so I appreciate the variety of costings as I can’t participate in big purchases often. Having said that I have been a loyal customer for 5 years or more and trust LP items to always be authentic Some other shoe hosts say to email them but don’t reply. Hoping to see some more variety coming up.

5
Date of experience: Jan 27, 2025
Sutton
Wonderful customer service

Wonderful customer service . Hope in particular. She is always on hand to answer my questions. Item is always as listed. Would definitely recommend.

5
Date of experience: Jan 27, 2025
Charlene Foster
Love and enjoy buying from Luxury…

Love and enjoy buying from Luxury promise, The prices and quality are insane and the SA's are wonderful!! Very tasteful and overall wonderful pieces! So.. Luxury Promise delivers what they promise!!

5
Date of experience: Jan 26, 2025

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Business Details

  • We’re the world's first resale platform to evaluate, authenticate, sell and buy pre-loved luxury goods using the most advanced artificial intelligence technology. Each item is carefully authenticated and checked by our team of expert authenticators going through a triple quality control.

    Our aim and mission is to deliver our five-S rule. Safety, Security, Sustainability, Savings and Shopping.

    See more

  • email customercare@luxurypromise.com
  • call 07379281741
  • language https://www.luxurypromise.com

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