Review Time
My first mobile SIM card was Lyca when I moved to Portugal and it offered us a good call rates to talk to my Mom. Network is always good. Again I am switching to Lycamobile from existing service provider because of the better service.
The agent Maximiano Gomes was friendly and solved my question. Lycamobile itself is a bit different. They change their prices frequently without any warning, always to the disadvantage of their customers. When I bought my sim card, they gave me 10 000 free minutes for calls to other lyca customers. Suddenly after four weeks, when I had around 9 970min left over, they cancelled the free minutes without any warning. So be careful, thei promises cannot be trusted!
I bought an eSim because i needed data for my trip, I paid 10€, recieved an email with confirmation, but the QR code in the email wasn't appearing, neither did any link. I mailed customer service - 24 hours and no response. I called customer support, explained the problem and the lady said my case is "high priority" and will be solved withing 24 hours. Nothing changed, didn't get an email with the code or any response, even though i called again to inform I haven't recieved anything. Data was supposed to be for 30 days, here passed 2 of them without an access to the eSim. Really hard to get in touch with anyone in this company. You have my reference number dear company, I hope my problem will get solved and I can enjoy all of my 30 days of data.
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