Review Time
dreadful experience. whilst Brexit's to blame, no clear comms from Macron on the need to pay duty/taxes and then being completely unhelpful in sorting in a collaborative way is disgraceful. I even asked if i could return them and was advised that Macron would deduct the duty costs for the products returned. very poor. havent even opened the box yet and given all the negative feedback i'm really concerned for the quality of products sent - if rubbish, i'm stuck with them!
dreadful experience. whilst Brexit's to blame, no clear comms from Macron on the need to pay duty/taxes and then being completely unhelpful in sorting in a collaborative way is disgraceful. I even asked if i could return them and was advised that Macron would deduct the duty costs for the products returned. very poor. havent even opened the box yet and given all the negative feedback i'm really concerned for the quality of products sent - if rubbish, i'm stuck with them!
Absolute shambles and a disgrace this organisation - certainly to local football teams. This is the Norwich branch to which I refer. We ordered and 50% paid for two sets of a “Designer one off” expensive football kit for our club 25 year anniversary,months and months and months ago. Delay after delay after delay. Very little in a way of an apology and broken deadlines time after time after time. We asked for compensation/discount when eventually most of the kit arrived but Scott demanded full payment. He promised a kit bag or something as a “recompense” - needless to say nothing has arrived. Absolute joke. Appalling attitude and absolutely pathetic service. Won’t go near this bunch again and suggest you think very carefully before using their abysmal service and customer care. Shocking. Just to confirm that this is Macron Norwich to whom I am referring
Absolute shambles and a disgrace this organisation - certainly to local football teams. This is the Norwich branch to which I refer. We ordered and 50% paid for two sets of a “Designer one off” expensive football kit for our club 25 year anniversary,months and months and months ago. Delay after delay after delay. Very little in a way of an apology and broken deadlines time after time after time. We asked for compensation/discount when eventually most of the kit arrived but Scott demanded full payment. He promised a kit bag or something as a “recompense” - needless to say nothing has arrived. Absolute joke. Appalling attitude and absolutely pathetic service. Won’t go near this bunch again and suggest you think very carefully before using their abysmal service and customer care. Shocking. Just to confirm that this is Macron Norwich to whom I am referring
Spent almost 200 on Christmas present from these con artist it say free shipping only to get a bill of DHL for £67’41 import duties at no point did I see anything about import duties phoned there customer service only to be told I didn’t read the small print I didn’t at no point know it was to be posted from Italy really bad attitude on phone will never buy from them again
Awful. Avoid. Terrible quality coats. Return is to Italy! Delivery also not refundable. This is no way to run an online company. Who expects a company selling in £ GBP to ask for a return to Italy? Who checks that returns need to be done to another country? Stupid setup.
Spent almost 200 on Christmas present from these con artist it say free shipping only to get a bill of DHL for £67’41 import duties at no point did I see anything about import duties phoned there customer service only to be told I didn’t read the small print I didn’t at no point know it was to be posted from Italy really bad attitude on phone will never buy from them again
Awful. Avoid. Terrible quality coats. Return is to Italy! Delivery also not refundable. This is no way to run an online company. Who expects a company selling in £ GBP to ask for a return to Italy? Who checks that returns need to be done to another country? Stupid setup.
Excellent service, realized i ordered the wrong items and sent them an email asking if i could cancel the order. They got back within a day and cancelled/refunded me. I placed a new ordered and it arrived quickly from Italy to the USA. I hope my favorite team (Reggina) stays with Macron as their kit provider for the foreseeable future. Love the pants that I got.
Excellent service, realized i ordered the wrong items and sent them an email asking if i could cancel the order. They got back within a day and cancelled/refunded me. I placed a new ordered and it arrived quickly from Italy to the USA. I hope my favorite team (Reggina) stays with Macron as their kit provider for the foreseeable future. Love the pants that I got.
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