Review Time
Purchased a lovely plate for my sister’s engagement gift. Unfortunately the plate arrived smashed after being packaged in a box which wasn’t the right size. I contacted customer services who didn’t reply. After my 3rd email I finally got a reply saying it wasn’t their fault and to take it up with the courier. They didn’t want anything to do with it. Still waiting for a reply to my last email. Not impressed! Especially as the plate is not just a run of the mill plate and is a really special and expensive one. How can any company who offers a home delivery service wash their hands of the delivery aspect?!Update- following my review I was contacted and told a new plate would be sent out to me. This has not happened despite me chasing again. Honestly can’t believe how awful the customer services of this company is! Going to have to go through my credit card company to get a refund. Awful!
I took advantage of a fabulous discount offered on a set of hand-blown glasses that I loved. Sadly, despite careful double packing, one glass broke in transit. I let Maison Flaneur know and immediately they sent out a replacement. No quibble, no difficulty, just swift and courteous customer service. We can't always prevent an accident happening, especially to fragile items, but a company is in control of how they respond to customers, and staff at Maison Flaneur showed the highest quality. I definitely will be shopping with Maison Flaneur again.
I ordered items as birthday gifts, with the expected delivery time of 2-4 weeks. Over 5 weeks later, they have not yet been dispatched. I asked Customer Services to refund the shipping fee (they did not offer) and instead they cancelled the order. When I got back in touch with Customer Services, they said I have to place a new order, and then they will refund the shipping. A very confusing process and still no idea when my items will actually arrive.
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Bonjour!
At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
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