Review Time
I bought some wonderful plates. Sadly, two of them were broken in the mail. The lovely team quickly sent me replacements, and I received them just a few days later—this time intact. I truly appreciate the fantastic, friendly, and speedy customer service! Plus, the store has a gorgeous selection of products. Highly recommended!
I have previously posted on this company after receiving shocking customer service. ordered a product in October never received it. Was refused a refund in February. I raised a dispute through my bank which takes 2 months usually. As soon as I raised the dispute I was contacted and asked to cancel it and they would refund me but I also needed to delete my review about them!!! I did not do this. they then emailed me to say that they have refunded me. I still do not have that refund!! they lie and lie and lie. We are now over 1 month from them apparently refunding me and it still is not in my bank. We are 6 months from when I first placed the order! My bank will continue the process and retrieve the money that way. If you have not received your product email them and cancel the order and raise a transaction dispute with your bank but AVOID THIS COMPANY AT ALL COSTS!!
I placed an order for a coffee table, they confirmed my order right away. Then I spent four months asking for an update and they eventually responded saying "oh sorry, we never placed the order and now cannot accept the order." I have never received such poor service - stay away at all costs!
I have been trying to source tapered candles in a very specific colour for my daughter's wedding this summer - The Customer Care team at Maison Flaneur have been extremely generous with their time in helping me make my choice. I love their products - they are incredibly stylish, unusual, and suit modern living perfectly. I especially love their unique, colourful homeware from France and Italy that you simply wouldnt see elsewhere - and there is so much choice! Perfect for presents too. I shall return!
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Bonjour!
At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
