Review Time
I thought the service was appalling.I asked for gift wrapping and I got some amateur wrapping in brown paper.This was meant to be a gift for a wedding. I could not give the gift as the tray was overpriced and did not look quality and was wrapped as if I had bought it at an amateur craft fair. I will not be revisiting your site
My husband placed an order of two picture frames in mid June. The order was never delivered to us. I was in contact with Maison Flaneur and FedEx asking for help. After about a month of calling with Fedex around 7-8 times, I was finally told that the order was lost and that I should contact the sender for a replacement. I sent proof of this to MF's customer service and was told a replacement would be sent right away. I never heard back from Maison Flaneur despite emailing Maison Flaneur eight times. I am extremely disappointed. I have thus far refrained from leaving any negative reviews anywhere, and instead have asked for our money back kindly. However, we gave MF beyond a reasonable time to assist us in this matter.
EDIT: I still haven’t received my refund and but MF had the cheek to ask me to remove this review. Furthermore, I told them from the get go that I needed a QR code, and the item is listed as “in stock” — it doesn’t say anywhere that it takes 4 weeks to make. Communication with the customer service team was poor from the start and they’ve done nothing to try and rectify their error. Just a subpar experience overall. You’re better off buying the products directly from the independent brand. My order took 3 weeks to arrive, only to receive the wrong colour. I’ve been chasing them for over a week trying to get a returns label, which apparently is the hardest task in the world. I’d avoid shopping here, most of the brands they stock can be found on other platforms anyway
As an architect and designer, I am always looking for special designs. And I found it at Maison Flaneur. The products are absolutely beautiful. But what is quite outstanding is their customer service which is quite unusual these days. There was an issue with an item I ordered and they solved it promptly and more than generously. It was much appreciated.
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Bonjour!
At Maison Flâneur, we leverage the minds of world-class architects, interior designers, hoteliers and their local communities to bring our audience a unique and personal approach to homeware.
As travel-enthusiasts, we strive to find authentic locations, and as consumers, we want to create meaningful relationships with the things we buy. We want to put homeware back in the context of the cultures and trends that shape the world we live in.
We pride ourselves in showcasing the very best homeware from all over the world, including far-flung and off-the-radar destinations.See more
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