Review Time
really bad service, they dont properly explain what they want to verification,really complicated process to finish my aplication as Pro Vinter Seller, when i contected Vinted Legal service, they told ne to upload Tax return what system rejested so many times, after when i had upload prs screen of my UTR they finaly accepted, and now i can not withdraw money, and still sending me back, even if i have right bank account, seriously nightmare! Vinted customer service is only automat, they dont really answer your question and they provide wrong information! horrible system! not trustable
I Have a vinted account pmjr86 and the funds are blocked. The money already reached 100 euros and I cant withdraw, cant use it on vinted application.. contacted vinted they say the problem is with mangopay. I Already provided documentation and filled and signed the document they sent me.. it's been already a month since I start trying and nothing.. I keep selling things and can't do nothing.. you are blocking my money. I Already filled a complaint 2025/112998 on european consumer resolution center. And contacted vinted many times. They always say the same thing. Mangopay is responsible. If you don't let me withdraw funds at least let me use them. This is nonsense
Very frustrated with Vinted who uses Mangopay. My money will not transfer to my bank account. I’ve tried so many times but still cannot withdraw the sum. This has put me off using Vinted in the future. Vinted don’t respond only use robotic answers which do not help. Will Mangopay step in and review what is going on with mine and countless other people’s vinted accounts? WE NEED HUMAN INTERVENTION NOW!!!!!!!!!!
If I could give this company and Vinted a minus 5 score I would. This whole process has had me stressed. Reading the reviews, particularly Helen Price's, I have had the exact same situation. Very unhelpful vinted with some very bizarre responses and cannot even get through to mangopay. This PEP form is very strange and has no relevance to me getting my money.. I have tried multiple times to retrieve my money and its fails each time. I was told I was verified once I had sent my drivers license in and then I had to fill in the PEP form. This has gone on for weeks now and still have not been able to get my money. It won't even let me use my balance to pay for any items. I will be taking this to the FCA as this is theft. Just imagine how much interest they are making from all OUR monies.
I am a private seller on Vinted. I’ve never had any problems and have stellar reviews. Today I discovered that my account had been locked. Vinted’s (very unhelpful) customer service informed me that this was not their action, but an action by Mangopay, who required some personal details before any money could move into or out of my Vinted account. Vinted sent me a link to a form about ‘Politically Exposed Persons’. It had some of the strangest questions on it I’ve ever seen. I’m a retired civil servant and now a full time carer for my disabled mother. I’ve never even been a member of a political party. Vinted can’t or won’t explain why I was asked to complete this form. Nor will Mangopay. Vinted have money which is mine and I they won’t let me withdraw it. This strikes me as theft. I have submitted Subject Data Access Requests to both Vinted and Mangopay and am going to contact the FCA. I don’t know what Mangopay are up to, but looking at the reviews here I’m very concerned.
I'm giving them 4 stars because they helped me with the verification process on Vinted. Vinted was completely useless and unhelpful from start to finish. I did have to get MangoPay's attention by making a formal complaint, but once it was acknowledged, they were helpful and responsive. I was helped by Marion and Sandrine - both professional and knowledgable. Now, if you're a business that transitioned to VintedPro and had to go through the verification process, here's some advice for you:- Download Certificate of Incorporation from Companies Website (all pages) for the Articles of Association. - Proof of registration is the latest confirmation statement, also from the Companies House. I had to additionally add UBO details, despite not having to do this when setting up the Pro account. UBO details must match with the legal rep details. I hope this helps. My verification passed after the 11th time... Good luck!
Pay my balance from Vinted!!!!I've submitted PEP form but refuse to send phoros personal/sensitive information ie driving licence or Passport. This should not be necessary as you've got enough information on the PEP form.You are stealing mine and many other people's money.
SCAM by Mangopay:after having forwarded me the money obtained from a sale made through Wallapop, Mangopay asked my bank Revolut to return that money (which is mine).Revolut asked me for proof of the origin of the money, but in those days access to my account was strangely blocked, so not being able to provide proof of the sale made with Wallapop, Revolut returned the money to Mangopay.Now I would expect to see the money returned to my Wallapop wallet, instead Wallapop tells me that they have not asked for any return of my money.So Mangopay stole my money.Complaint to the highest authorities coming for Mangopay.-----------------------------------------------------------Reply to your reply:Subject: Urgent: Unauthorized Chargeback – Immediate Resolution RequiredDear Mangopay Team,Your response is disappointing and evasive. The facts are clear: 1. Mangopay transferred my funds from a sale on Wallapop to my bank account. 2. After the transfer, Mangopay requested a chargeback from Revolut without any valid reason. 3. Revolut, unable to verify the origin of the funds due to my account being temporarily blocked, returned the money to Mangopay. 4. Despite this, my Wallapop wallet has not been credited back, and Wallapop has confirmed that they did not request any chargeback.So where is my money?Mangopay has taken my funds without any legal or contractual justification. This is not a simple support issue; this is a clear case of unauthorized fund withdrawal, which constitutes financial misconduct.If this issue is not resolved immediately by either reinstating the funds to my Wallapop wallet or returning them to my bank account, I will have no choice but to escalate the matter further, including: • Filing formal complaints with financial regulatory authorities such as the FCA (Financial Conduct Authority, UK) and ACPR (Autorité de Contrôle Prudentiel et de Résolution, France). • Reporting Mangopay’s practices to European consumer protection agencies. • Contacting legal counsel to assess legal action for unauthorized fund withdrawal and financial fraud. • Publicly exposing this issue through online platforms, consumer forums, and social media.I expect a clear and prompt resolution. Please provide an immediate response explaining how you will rectify this situation.Best regards
I am a pro seller on Vinted and i have been asked to verify my account with Mango pay which i have done before with no issue, This time i have sent the exact same documents which include my Passport, Drivers License, UK GOV Accounts details, UK GOV Tax Reference, Invoice, Address details etc. I am a sole trader and not a limited company. These details have all bee rejected now on 5 occasions and they still will not tell me why and will not release the my money held by Mango Pay and in my Vinted wallet. They send a message saying contact Vinted customer support which i do and they come back with an automated message saying to upload the documents required and wait 24-48hrs, NO help at all you cant phone, you cant do online chat and no one seems to care you cannot withdraw your money or why your documents will not be accepted when they have been previously. Mango pay dont want to help they say contact Vinted so i am going around in circles and not getting anywhere and they have my money... I have emailed the legal team registered in London and they dont want to know either. Total Scammers the lot of them beware selling anything on Vinted as a Pro seller or Mango pay you will never get your money... I am not an isolated seller there are lots of us out there out of pocket.
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more
teamsoda.com
seodiscovery.com
eztexting.com
peoplekeep.com
dvor.com
doxzoo.com
peregrinecommerce.com
tattoostylist.com
dhlecommerce.nl
thespanishgroup.org