Review Time
Payments suddenly stopped. ArchOver waffle about extra ID checks suddenly required by MangoPay, but payments were working for years, and my identity and bank account have not changed in those years.Are MangoPay suddenly trying to cover their behinds due to massive fraud? Is there a huge scandal about to break? With zero communication except for generic waffle, who knows what's really going on.
Good afternoon,I have been researching online and have found that there are more cases like mine where Mango Pay has taken people's money, they never get a reply after submitting the form and you don't take care of it.I think it's a terrible service for you to be in partnership with a bank that is in the business of scamming and ripping people off. They have tried to contact them so that my case can be resolved and I can have the money that belongs to me. I repeat, my item is in the hands of the customer and my money is being withheld by you for no good reason. This is illegal.There is a limit to my patience, if you do not resolve this matter soon I will have to contact the relevant authorities.It is not fair that you are playing with the people who trust your platform like this.Translated with DeepL.com (free version)
Can anyone on here pls tell me if they have had anything back at all from mangopay on Vinted if they have what did they have to do I’m a small buisness and they have ripped me off for £1,000 this money I worked hard for so technically if the customer receives the item and we don’t get paid by Vinted surely this is theft ? I wish I should have seen this sooner . I’mDevastated my business has took a hit due to the currant market now I can’t pay my rent on my building I have technically lost my little business . Who do we go too let’s start a group on Facebook and social media and bring these people down I myself I’m so angry reading what there doing . It needs to stop they told me it’s due to terroists and money laundering ha ha laughable we’re all GOV.UK registered. Come on guys let’s do something about this . Now I’m scared our identity could maybe be stolen too ☹️🙈
Same problem as everyone else vinted/ Mangopay withholding my money it's only £54 apparently I reached the selling threshold and had to verify my ID I don't drive my passport out if date I've sent them loads of legitimate ID and got nowhere lost count of how many messages I've sent now vinted are ignoring me I've told them I don't want to sell anymore I just want my money that's owed to me from selling my unwanted items can't understand how they are getting away with withholding people's money it's outrageous
Sadly fell victim to Scamgopay like everyone else. They have partnered with Vinted to hold your money and will not release it. Will consistently tell you they require 'extra' information or the information you have provided is invalid (even though you keep providing everything they ask). Has been going on for 4 months. Has been reported to the various FCA. If you fall victim to the same scam, make sure to report it to FCA, CMA and Financial Ombudsmun. You will not get any human response from Vinted or Mangopay.
I’m a private seller on Vinted and never had any issues until this week with one od my completed sales - the money won’t go from pending to allow me to withdraw. £275 which is probably my biggest sale to day. Yet other smaller transactions have gone through absolutely fine. Vinted (who specialise in being as unavailable and difficult as possible) have said there is a temporary technical issue but looking at complaints online it’s been going on for a couple of weeks. The feedback on here scares me from using Vinted again for larger sales. Mind you it’s a great way for mangopay to earn interest on the money that they are withholding from sellers! Update 19th Dec - after making a complaint to the citizens advice consumer service who passed it on to my local trading standards - they kindly emailed the legal email address at Vinted about my case. Within an hour the money was in my available balance. Customers shouldn’t have to do that to get a decent service from Vinted but am relieved it’s now over.
over two weeks spent submitting legal documents to vinted to get verified by mangopay in order to withdraw the money made through the app. Business has been running 8 years and operate with paypal, stripe and shopify payments however Mangopay don't accept any legal documents provided in order to get verified. I have provided goverment issued passport ID, driving licence, every document from companies house/hmrc. This is embezzlement. It is illegal.
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more
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