Review Time
I see I am not the only person who uses vinted mangopay.it worked ok.Until I got to the thousand pounds sales verification procedure where only identity forms you can use are a passport or valid driving licence . I have repeatedly sent a copy of my old paper licence as I don't have a card one . This has been refused over and over . I had a conversation with vint ed customer service where they started getting rude and offhand about why my verification kept getting refused saying add your passport photo . I said I don't have a passport but if you do my or don't drive then you can't use vinted . Had I known this mango pay were so badly reviewed and take people's money I would never have used vinted. I am shocked to see how many others are being refused verification as a excuse to.take people money this is robbery !!! I tell vint ed this is my hard earnt money from.selling unwanted items not theirs . They have no right to refuse valid identity documents . They really need investigating I will be sending complaints and dealing with the ombudsmen seeking legal advice
Approximately one week ago, I received a message from Vinted stating that I had reached my payment threshold (whatever that is) and needed to verify my identification by sending a copy of my passport or driving licence - please note that a few weeks prior to this, I was asked for my National Insurance number which I supplied. I duly sent a copy of my Passport which was instantly rejected. Re-reading the instructions, I send another photo of my Passport (not really understanding what I had done wrong) and that again was rejected. I week on, I have sent photos of both my Passport and Driving Licence 10 times now and I am no further forward. I have been in contact with Vinted and have hit their automated response on a number of occasions. I finally managed to get through this and received a response from someone from Vinted who sent me a set of instructions to follow. Again - all my attempts were rejected. I have got to the stage where my frustration levels are now boiling over. Vinted owes me £40 odd pounds from my sales that they have withheld until my identity is confirmed. I now believe this is a complete scam where this is a quick and easy way for Vinted and MangoPay to make a quick buck. From thinking initially Vinted was just great - I would now never use them again. Customer service is terrible, when you have a real problem, you cannot talk to anyone and I certainly would not recommend them to anyone. I will be going back to eBay from now on. I just wish I had read the Trust Pilot reviews prior to engaging with these companies - if I had of done, I would not have gone anywhere near them.
Same problem as everyone regarding Vinted Pro. £3000 they are withholding from my business. I’ll have to seek legal action soon if it isn’t resolved. Managed to contact mangopay via email but they just have a very unhelpful response, saying to contact Vinted directly and that they don’t deal directly with users of other platforms(!!!) what a way to get out of having to deal with customer complaints and issues. Pass the blame on to someone else. Impossible verification procedure despite providing perfectly legitimate identification documents. Not only is this whole saga dragging Mangopay’s name through the mud, it’s severely damaging Vinted’s reputation too. Never had such issues with eBay who used their own eBay managed payments service and don’t rely on scammers like MangoPay to do it for them
Another angry vinted user. 15 times I've submitted everything from HMRC gateway from the 'about you' section,right down to the bottom, saving each one as an individual PDF before merging them together and sending as one complete PDF. yet again your saying the names don't match. HMRC shortens peoples names in certain section to initials and surname instead of the full name. but between vinted and yourselves your trying to say they don't match ???!! I cant edit government paperwork. I agree right now this borderlines theft and/or obtaining money by deception. Hundreds ,if not thousands, of sole traders who are now pro sellers, have monies on hold, are currently experiencing cash flow issues because of this and/or various other issues as a result. I've emailed mango pay and got pushed back to vinted saying it's their problem, yet vinted are saying it's mango pay who does the verification process and gives the "yes" or "no". Can you not take responsibility and sort this out as a matter of urgency?! Maybe Martin Lewis and BBC should be made aware of this. It's very fraudulent. I think you forget to become a pro seller we have to submit all these details initially, so they are good enough to open an account but not good enough to be paid out???!! Seems a little suss to me. Plus the fact that before we changed to vinted pro sellers we were private seller using mango pay then. So is this discrimination ?? Because everything is fine as a private seller but not a pro. Seems very convienent that. Why don't you step up and do something about this instead of hiding behind bots and generic responses. Your suppose to be working in partnership with vinted, right now everyone is being directed to you, SORT IT OUT !! Preferably QUICKLY!!!
We've been working with Mangopay for a number of years now, transiting several dozen million euros a year via Mangopay.Since Mangopay was taken over by Advent, all Mangopay's services have deteriorated: incompetent and very slow support, pricing that increases without respecting the signed contract and without any negotiation, API unavailable at least once a month, KYC invalidated by waves of 300 users without any justification, money lost that takes weeks to be recovered. It's chaos! Not to mention the KYC document validation process, which is simply incomprehensible to us and our users, who have to send a document 5 times for it to be accepted.In short, if you're looking for a marketplace, avoid Mangopay at all costs, and choose a more expensive service provider that's bound to be more competent than Mangopay in every respect!
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more
