Review Time
Mars Hydro Makes some great products. Their lights are one of the best within the price range. I've had my best grows with them. Been using them for years now with zero issues on hardware. (App Software could be looked at but it isn't a deal breaker). Just don't rely on their app when in flower. Customer Service is helpful (eventually) a little slow but they try and help where possible in the end. I'll stick to MH for the foreseeable.
I have 2 stars just for the fact they replied. They knew their light was out of stock but still had it on the site as in stock, let me place the order and then after a few days of no confirmation we phoned only to be told the lights were in customs and would take 2/3 weeks. 4 weeks passed and still no light or even an update. When we complained we were given some discount code(I won’t be buying from them again so what was the point?), really really poor from mars hydro, I should have taken it further as they basically scammed me out of my money, sure I got a refund but it’s not the point, they should say when items are not in stock before you make the purchase. The lights, when you can get them, are actually pretty decent but the customer service in the uk is 3rd rate, so so poor, there are other alternatives now such as Sf which I’d use before I ever buy from mars again.Avoid them like the plague, they are very poor.
Based on the reply I thought I should clarify and note that this is more than just poor logistic from my optics. not often I write a 1 star review but I put a lot of stock in owning your mistakes. Well at least they refunded me. Just to clarify:I was offered 75% off a $329.99 fan kit with the purchase of a light. I completed the order—$99 for the fan kit, $185.99 for the light, plus a 5% bundle discount. The total came to $270.74 CAD, no tax or shipping.Later, I was told the fan kit would never be restocked and the light would take a month to ship. Instead, I was offered 53% off the fan kit plus 500 points—which is still much more than $99. At that point, there was no reason to go ahead with the light purchase, so I cancelled the entire order.Shortly after, the same fan kit reappeared on the website as available. And unfortunately, there are no other 6-inch kits currently offered that would meet my needs, which makes the situation even more frustrating.Not angry—just disappointed.
Bought 6 inch inline fan and filter. First few days it was good.. Then the fan stopped working. I figured out it was the knob controller even though I only had it on 1/3 of capacity the whole time as the fan is so loud I can hear it all over my house!! Company got back to me straight away and told me to send proof of purchase and a video of the problem. I did this sraight away. Its now over a month. In the meantime, i took the controller apart and the circuit board was burnt out.. A potential fire hazard?? They are the worst company I've ever dealt with!! They sent me an email asking if my address was correct which I told them it was. Then they said they sent it already and didn't give me a tracking number.BUT 9 days later I get another email saying my post code is not correct so they can't send it until I give them the postcode... even though they already had it otherwise how could they possibly have sent my order in the first place??? I could write pages about how incompetent they are but I don't want to get any more stressed than I already am. For such a large company you would think they might get one good customer service person in each country. I will never buy from them again.. BEWARE!!
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Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
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