mearsgroup.co.uk

1.4
1.4 Based on 255 reviews

Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions. We are the largest provider of repa...

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Average Rating

1.4

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5

255 Reviews

5 Star
8%
4 Star
0%
3 Star
0%
2 Star
1%
1 Star
90%

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How this company has Government…

How this company has Government contracts is mind boggling. Especially the MOJ. Staff have no previous experience working with offenders or CJS. Nor do any managers.Staff who support vulnerable adults after their release from prison cannot relate to their clients due to lack of experience, and most including managers can't even complete risk assessments let alone follow them. Staff are to support both men and women in the community alone, within the property supplied my mears some of which are HMOs snd have multiple tenants. This was put in place to save money so as to win the contract. Before this every visit was co.pleted with 2 people attending. Mears do not give a shit about their staffs safety AT ALL.Staff google clients to read up on their offences then discuss with other members of the team and share their unwanted opinions and negative comments with each other. Disgusting !.Hopefully a better company that genuinely wants to make a difference will win the next tenure. Can't Wait.

1
Date of experience: Mar 01, 2025
Lottie Lewis
I saw a video on utube one of the…

I saw a video on utube one of the operatives was chasing someone ramming them and trying to fight the driver . How good the recruitment team must be . It was absolutely shocking

1
Date of experience: Feb 28, 2025
Melody Reed
Disgusting organisation no respect

Today I supported my mother move furniture ready for Mears to undertake some works to her council property. I was sat in lounge having taken annual leave bearing in mind I travelled 50 mins to help in order for a rude and arrogant worker to turn up. The way he spoke to my mother was absolutely sickening. They treat council tenants with no respect or decentee..the sooner the contract expires the better for the council they are clearly defrauding the system on their work with them refusing to actually mitigate the issue at my mothers property. Disgusting organisation

1
Date of experience: Feb 19, 2025
Dorian B.
Manager abusive

Manager abusive , receptionist abusive let me down with times today been lied to and spoken to unprofessionally strongly recommended alternative.

1
Date of experience: Feb 14, 2025
Tyler A.
These people SHOULD NOT have a…

These people SHOULD NOT have a government contract. Their quality of service is appalling there is no after care follow ups and they do not resolve issues only set up future jobs for themselves by temporarily fixing things

1
Date of experience: Jan 27, 2025
Winston R.
Didn't even get an interview even after…

Didn't even get an interview even after achieving a outstanding assessment -not a good customer care/service at all.- no diversity

1
Date of experience: Jan 06, 2025
Allan Walker
They came this the house i told them…

They came this the house i told them that the light in my utility room wasn’t working,they refused to repair it because they said that the rats in m,y loft ate the wire's,funny that I’ve never had rats in my loft and had someone fix it in the end after six months and they said all they did was disconnected the wires so they didn’t have to the job at hand……lazy sobs

1
Date of experience: Jan 02, 2025
__Trickster__71
Worst company I have ever dealt with

Worst company I have ever dealt with, contacted them at the beginning of the year for a property i have and still not had a proper response. But looking at the reviews it seems like I've been SAVED! "Market leaders" ? I certainly hope not, very worrying....

1
Date of experience: Jan 01, 2025
Myron Morris
Absolutely appalling service by Mears

Absolutely appalling service by MearsNo show despite multiple appointments confirmed.Clueless agents over the phone.Impossible to get in touch as they rarely answer.How can a company this bad be still in business?

1
Date of experience: Dec 30, 2024
Chelsea R.
Bad 👎

They keep cancel my appointment. Waited long time for some to fix the toilet. I called them a lady hang up phone on me .

1
Date of experience: Dec 20, 2024

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Business Details

  • Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.

    We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more

  • language https://www.mearsgroup.co.uk

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