Review Time
A mixed barrel. I have been in my council flat for years, I have a son with autism so I am currently at this time unable to work and we are low income so my home doesn't look the best. It is tidy and generally clean. But it doesn't look like a five star show home or mansion. I have done the best with what I've got and also had to make do as my council is slow at fixing and repairing things. For example my kitchen is overdue to be replaced and has broken cabinets and drawers and they still haven't replaced my bathroom ceiling. I've had men from mears group come and go over the years some have been friendly, understanding and supportive. I am also poor so it's taking a while to save up for new carpets, and to complete diy that needs doing. But I have had some mears men come into my home and instead of trying to understand my situation and not pass judgement, they have made me feel judged and uncomfortable. I had one man smile and be nice to my face but then loudly call me a "lazy b**ch" when he was in the other room when he was replacing my bathroom taps. And then this evening I had another mears man imply there was nothing wrong with my boiler over the weekend and that he wasn't saying it didn't happen but he couldn't see anything wrong with it now and I needed to give the boiler more time to heat up and this can take a few minutes. When I explained me and my son had waited over ten minutes for the water to heat. And explained to him it hadn't happened before he was fake polite in return. Still saying he's not saying it didn't happen but still implying that I needed to be patient. He went through other theories that the boiler or thermostat had been wrongly fiddled with. His tone towards me was just off. Just seemed irritated with me. Every time mears has to come round I am filled with dread. Because you never know if they are gonna be nice or judgemental or downright nasty.
Mears RedbridgeAs others, I would give a 0 or minus 5 if I could. Absolutely shocking company. Terrible customer service. One time an employee was arguing with me for 5 minutes saying my address was not a council property when it obviously is and I’ve contacted them many times for a repair. Once they send someone out they wash their hands of the problem and say it’s not their responsibility anymore. They send the wrong people and fail to provide them with any detail with regards to the repair. I called them about a blocked sink and when the man turned up he asked me where the leak was. So he didn’t have any tools to unblock my sink as he was told it was leaking. I spent the whole day at home waiting for him for no reason. I called them multiple times to fix our communal door downstairs in my block of flats as it doesn’t properly slam shut. They failed to fix it. Yesterday a mentally unwell man came INTO my flat because he got in through the faulty door. Mears still failed to fix it yesterday and today despite multiple calls and giving them the police crime reference number. They sent a carpenter out who obviously wasn’t trained on how to fix the self closing door mechanism and hadn’t had the correct equipment with him. When he called me he told me to keep badgering them because Mears won’t do anything once he does his report. And sure enough, despite two calls to them today and them promising to send an emergency repair out, they were simultaneously telling me it’s not their responsibility anymore and they’d done their part. And sure enough, no one came and no one repaired anything. Currently in the midst of complaint process with the council because this is beyond ridiculous now.
Mears are a total waste of space! I have never known a company that has such poor customer service and such incompetent operatives to still be in business! I reported that my 6ft fence was swaying badly in the high winds. They sent out a 'window fitter ' to assess it. Weeks later they sent a text giving me a date of when a technician was coming out to repair it. I waited in and no one turned up. I then reported that my gate had a broken catch and hinge. They said they'd book it to be completed when they come to do the fence. That appointment was for this afternoon. I get a message at 10.54am to say they're 15 minutes away. I had popped up town stupidly believing it would be a PM appointment as they had confirmed, so I had to do a mad dash back to my house to meet them. The final insult us they only did half a job. They fixed one fence post but left the other one loose so the fence panel still sways back and forth. Oh, they did use my garden rake to prop up the loose post though. Clearly that's a new fencing skill they're taught now. To use tenants gardening tools as structural support. Then in regards to my gate. They didn't even look at it let alone repair it. Its still hanging by one hinge, broken catch and all, just flapping in the wind. I am so frustrated by their inability to do anything right. What do you do though? You are literally at their mercy! Useless!
Mears Redbridge….. 1 star is abit much!!!!! The customers service on the phone is atrocious….. it’s like they wanna come off that phone and turn up in your door and fight you. I do not know where they employ these people from. They kept putting the phone down on me. Could give me a straight yes or no to say if the plumber has been called. I’ve been calling them for 5 years. The staff they employ need to learn telephone etiquette. They need to listen to people properly. I just think if you’re that rude to customers why you working in customer services.
Mears are the laziest company I've ever seen operate.Had sub-contractor from Mears come out to quote a new shower room for my 1 bedroom flat as currently it has a disabled cubicle shower in it even though I am not disabled. That was in June. 5 months later and I'm the one having to do all the work chasing this job up. Mears don't seem to care despite me sending them numerous emails asking for updates.Have made a formal complaint now and am awaiting a response even though I already know they won't lift a finger to chase this up. Seems like the only way to get Mears to respond is to write to the housing ombudsman which I will do next.Useless company. I really don't know why they have the contract for works to be carried in million Keynes as every job they have done on this flat has been to a sub standard level
Wish I could give a zero or a minus. My house was on the market and this shower of muppets made an offer on it which I unwittingly accepted. Went through all the legal proceedings, took the house off the market etc and then this shower of inept imbeciles withdrew the offer because apparently they couldn’t get board approval. Surely you get the money before you make the offer. If you’re selling your house and these idiots put an offer in refuse it. Suffice to say my estate agent and solicitor were equally unimpressed with these clowns.
This is for Bryson Court Assisted Living in Pumpherston, Livingston for Assisted Living for Autistic Adults with Complex Needs. This is quite new, only got built recently but my son's name was down for years as the social worker had said it would be 'the best'! When my severely autistic and non verbal with learning disability son eventually moved into a house in this complex, from the very first day Management were rude and did not answer any questions, they just wanted money for food etc. upfront, said they would need at least 150 pounds a week just for outings and groceries. I ended up getting his groceries delivered each week and asked for receipts for everything else, never got one single receipt! My son was sick with flue a couple of days after moving in there and kept getting one thing after another, put on weight, didn't want to go back when coming home for visits, was indicating he was extremely unhappy, the house was not kept clean, the staff were just awful and totally incompetent (so much for well trained and experienced staff!), Management were dreadful, money just went with no idea where it was going, staff broke my son's belongings, even his kettle! Things went missing, it was a completely disaster. After pushing for months eventually the social worker agreed he could move but with no help from the social worker, I had to search for another suitable place. Luckily I found a lovely residential and my son is now happy, after almost a year of being miserable and such a horrible experience for all of us, at last he is settled and happy, back to normal weight. I am amazed this sort of thing is allowed in this day and age, I.e. useless untrained Management and staff, Mears just care about money, nothing else, they care more about staff that the vulnerable people they're supposed to care for! Never again will my son be in a position where Mears are the supposed 'caregivers' - oh and I transferred social work to Fakirk from West Lothian, they were so useless as well! So much better all round.
If I could give minus I would! Bunch of amateurs. Not all the workers but most are Cowboys that screw councils and bodge the jobs just to get down the pub for lunch time. They sublet jobs to other contractors without informing you of what’s happening. S, you could have people who are not properly vetted turning up to fix something. Just give your address out to any old random contractor.
Claim your business profile now and gain access to all features and respond to customer reviews.
Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
todaytix.com
chatdeal.com
fswin.com
bedworld.net
fksclinic.co.uk
brownsugarbabe.net
thedropshipexperts.com
clienflow.com
theportfoliogroup.co.uk
songmontofficial.com