Review Time
BUYERS BEWARE!! If you return an item they will send you a *fraudulent picture* of a damaged product and claim you shipped them said damaged product. Then they use that as a reason to NOT refund you for the return (but they will offer a store credit?). I’m in complete SHOCK at the scam they're running. I let my daughter order 14k solid gold Huggie Hoop earrings. The package arrived and I brought it inside on Nov 27t, but we didn’t open it until November 29th. The earrings were out of the bag for probably 2 minutes, just long enough to know that they wouldn't fit my daughters ear lobe (it didn't have a long enough thin part of the hoop). So we put them right back in the bag they came in and I had my daughter submit a return request online. We didn’t notice any substantial damage, but we also didn’t inspect them with a magnifying glass either since once we saw they didn’t fit that was the end of that.After several days, they approved a store credit with zero explanation as to why we didn’t get a refund. My daughter emailed them and asked for a refund instead. A couple days later we received a very general, "we'll look into it" type email. Several more days went by with no response, so I followed up with them. After several more days I finally received an email from “David” on December 15th. David sent me a picture of an earring that was completely beat up and scratched (literally like someone took a hammer to it) and claims that's what we returned which is why they cannot give us a refund. For one, the image was no way the product we received or the item we sent back. Additionally, as I looked again at David’s picture I notice something orange near the hinged part. RUST. On a 14k solid gold earring?! Then they had the nerve to claim it isn’t rust, just bad lighting. It was definitely rust!!Either way I got scammed. I was either sent beat up, rusty fake earrings (and somehow we didn’t notice the damage and rust - not likely), or Mejuri is sending fraudulent pictures to people claiming they got back damaged goods so they don’t have to refund your money.I will be filing a fraud claim with my credit card company. We've had the same credit card for 8 years and we've never had to once file a fraud claim. I’m sick right now.
I've visited the Chicago, west loop location a few times and enjoy the customer service. One time i visited when I lost the mate to one of the earrings, but the team let me know the earring was discontinued. It was a shame because the gold earrings were in a classic, yet modern style (twisted cable huggie) that works for everyday. While the stock in store is limited, the staff are very nice.
My experience was less than poor and I will be posting on your website as well! You sell products you have little intention of fulfilling. When I purchased multiple items they were in stock. Then out of stock and I only found out because I inquired where they were. At that point too late for me to do anything. Gifts should not arrive January 9 and 10th when ordered in more than enough time. Not only that 1 item is broken and I would rather lose money than deal with your company. That on a whole is pathetic in itself! As to your reply; I am fully aware of the date of shipment when I purchased MANY items from your company. It was you who changed the date making it impossible to give as gifts for Christmas. Your objective is to sell as much as you can and when you can't meet demand you don't make delivery dates instead of just not selling products you can't deliver.
I rarely write reviews, but my experience with this company was so disappointing that I feel compelled to share it.I ordered the "Round Box Chain Necklace" in March of this year. Initially, everything was fine, and I was satisfied with the product. However, after just five months of light use, the clasp broke. I contacted Mejuri, and they offered to replace the chain upon return. Since I live in the UK, I had to send the chain back to their location in Canada, which I did.In September, about three weeks after shipping it, I received the replacement chain. This time, I was extremely careful with the clasp and only used the necklace twice. On the second use, the clasp broke again. I reached out to Mejuri once more and requested a full refund, as I no longer wanted another replacement. Initially, they only offered a store voucher. After numerous emails and frustrating chat conversations, they finally agreed to issue a refund.Three weeks later, I was shocked to receive an email stating that a replacement chain had been approved and would be sent instead. I immediately emailed them again to address the issue, but they haven’t responded. Their replies now take over four days, and their chatbot is constantly offline, leaving me unable to resolve the matter.I will never purchase from this company again. The products are poorly made, and their customer service is appalling. Save yourself the trouble and avoid Mejuri at all costs.REPLYING TO MEJURI reply:This is exactly what I'm talking about, Mejuri just said "Although this is our busiest time of the year, you absolutely should receive a response to address your concern with a replacement chain being sent instead of the refund as promised". Why would you send a replacement chain instead of the refund as promised????"If you'd be open to it, we'd like to look into this matter directly to get this sorted for you as soon as possible. Please follow up with our request for more information, and we will be in touch from there." I have already done this repeatedly and you haven't replied, I told you specifically in no circumstances to send a replacement chain and you just admitted above that you did. What is going on? I wouldn't be writing a review on TrustPilot if you had been in touch. 15th DecemberMejuri has now said it will issue a refund, I will update once I receive this. 24th DecemberDespite being sent an email to confirm I would receive a refund I still have not. What I have had is another confusing email from "Ana from Mejuri’s Customer Experience Team". I will paste the contents below, on two occasions I was told I would receive a refund and this morning they have changed their minds again. I will continue to update as the situation unfolds."I understand that you are still waiting for an update regarding your situation, and I sincerely apologize for any inconvenience this may have caused you. It appears that you did not wish to receive a replacement for this item due to the difficulties you have encountered with it in the past. I completely understand your concerns and appreciate your patience throughout this process.To address your needs, I have taken the initiative to send you a separate email which contains the return labels. These labels will allow you to conveniently return the item without any additional hassle. Once we receive the returned item in our facility, we will promptly process the return and issue store credit for you. This store credit will enable you to purchase something else that better suits your needs and preferences."2nd Jan 2025New Year, New Mejuri ... not. So when Mejuri offered to refund my order the email said it would take up to 10 working days to be deposited into my account. Its now been more than 10 working days so I contacted Mejuri today. Upon speaking to an agent this is the response I have received: "I confirmed the order details, we issued the refund correctly back on December 16th, as the 10 business days have passed already, we recommend to contact your bank institution directly to confirm what the status of the refund is."So to be clear, it's now my banks fault I haven't received the refund and I should check the status of the refund with them. Excellent. I've asked again to be contacted by the "specialized customer agent" team. Will keep you posted on progress.
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
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