Review Time
Edit: LOL at Mejuri’s response. I have had ongoing communication with Mejuri’s customer service over the past two months regarding this matter. Despite multiple attempts to resolve the issue, it remains unresolved. Just the same thing over and over again: “I’m so sorry. Your new ship date is planned for [two weeks from now] but we can’t guarantee it in any way. Ok thanks bye!”—I’ve been a customer of Mejuri for nearly a decade, and while I once appreciated the brand’s aesthetic and accessible pricing, my recent experiences have been consistently disappointing.The products themselves are generally well-designed and of reasonable quality for the price point. However, the customer experience has deteriorated significantly. Orders placed online often show as “backordered” with estimated ship dates that are repeatedly missed, sometimes by several weeks, without proactive updates or communication. Despite this, charges are processed at the time of order rather than at the time of shipment, which can leave customers waiting long after payment has been taken.In-store service has also been underwhelming. Staff are friendly but frequently lack product knowledge or the ability to assist with specific questions about availability, materials, or order issues. The result is an experience that feels more performative than helpful.Online support is equally frustrating. Live chat and phone assistance are rarely accessible, and email responses can take an extended amount of time. Much of the interaction funnels through automated systems that aren’t equipped to resolve nuanced customer concerns.After years of loyalty, I’ve found the brand’s service standards no longer align with its marketing or pricing. Mejuri still offers appealing designs, but reliability, communication, and support need significant improvement before I would consider purchasing again. [
I placed my order for an Eternity Band on August 16, 2025, and paid in full the same day. The original ship date was September 17, then delayed to October 7. Now, after nearly two months and repeated assurances, I’ve just been informed the new ship date is October 31 — with no guarantee it won’t be delayed again.This was meant to be an anniversary gift, and the lack of reliability, transparency, and communication has been extremely disappointing. I’ve sent multiple emails, and responses are slow or inconsistent. There’s also no phone number to speak with a real person, which makes resolving issues very frustrating.For a company positioning itself as a premium jewelry brand, this experience has been far below expectations. I would strongly caution anyone ordering online — be prepared for significant delays and limited customer support.
These guys do really lovely stuff but unless you’re 100% sure I wouldn’t recommend ordering online before you check the return process - if you don’t have a printer you might be an hour away from the closest drop off shop to return - when you ask them they ‘helpfully’ suggest printing at a local library. In 2025 having such inaccessible returns for an online order just isn’t it and it’s massively put me off ever ordering again - a real shame since I’ve had a few gifts from here in the past which I love. I’ll stick to in store only.
I had yet another super amazing experience in Mejuri’s London King’s Road and Covent Garden stores. Abby, Izzy and Rachel at the King’s Road branch were absolutely incredible, genuinely interested to help with my purchase, showing passion and unwavering dedication. Ria at the Covent Garden branch was equally incredibly lovely and beyond helpful. Collectively, they are an outstanding team. I always leave the stores with such gratitude for their kindness, genuine warmth and friendliness. Always a breath of fresh air visiting these stores. Such a positively delightful and memorable experience as always!!
The timeframe between the purchase date and delivery date was extremely fast, maybe less than a week! When I received my item, it looked perfect and the packaging was great. I’ve worn my necklace everyday since I received it in the mail! I look forward to shopping with Mejuri in the near future!!
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Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
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