Review Time
Assigns people that don't speak my native language (EU country) and barely comprehends English apparently. Told me we need to connect remotely to solve the issue (even though all I needed was my invoice), but doesn't respond when I ask three times what that means/entails. Not friendly in general either. Worst customer service experience I've ever had.
Utterly incompetent. My M365 subscription was renewed / paid for on July 20 but not activated. I have spent 6-7 hours in web chats and on the phone and spoken to TEN people but I have to keep repeating the same info and I still can't use office. Complete idiots.
Poor Service – Stuck in Customs Due to Microsoft’s ErrorI ordered a product from the Microsoft Store for personal use, but they incorrectly labeled it for business use. As a private individual without an EORI number, I couldn't clear the shipment through customs. Because of this mistake, the product has been stuck in customs for over a month.To make matters worse, Microsoft customer service has been completely unhelpful. They seem more focused on hitting call time KPIs than actually resolving the issue. Every time I contact them, I get passed from one rep to another, and no one takes ownership.I’ve been told I just have to wait for the delivery company to return the item—something that hasn’t happened in weeks. Meanwhile, Microsoft is still holding my money and refuses to issue a refund until the item is returned, which is out of my control.Extremely disappointing experience for such a large company. I wouldn't recommend ordering from them unless you're prepared for serious hassle if something goes wrong.
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