microsoft.com

1.3
1.3 Based on 980 reviews

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1.3

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5

980 Reviews

5 Star
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4 Star
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3 Star
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2 Star
3%
1 Star
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Assigns people that don't speak my…

Assigns people that don't speak my native language (EU country) and barely comprehends English apparently. Told me we need to connect remotely to solve the issue (even though all I needed was my invoice), but doesn't respond when I ask three times what that means/entails. Not friendly in general either. Worst customer service experience I've ever had.

1
Date of experience: Aug 04, 2025
Walt Barker
MS took my money but no subscription

Utterly incompetent. My M365 subscription was renewed / paid for on July 20 but not activated. I have spent 6-7 hours in web chats and on the phone and spoken to TEN people but I have to keep repeating the same info and I still can't use office. Complete idiots.

1
Date of experience: Aug 04, 2025
keeps resetting my PIN

1
Date of experience: Aug 02, 2025
Mark Stevens
Can't log in too google

Can't log in too googleCan't log in to Microsoft because of google today , can't get a sms can't get into Google to get a code can't do anything can't cancel subscriptions can't believe how stupid all these emails control your phone

1
Date of experience: Aug 02, 2025
Refuses to give refund for no reason

Microsoft refuses to give me a refund on a falsely advertised app that doesn't work, and they don't even give a reason for why the refund was denied.

1
Date of experience: Aug 01, 2025
Samuel
Poor Service – Stuck in Customs Due to Microsoft’s Error

Poor Service – Stuck in Customs Due to Microsoft’s ErrorI ordered a product from the Microsoft Store for personal use, but they incorrectly labeled it for business use. As a private individual without an EORI number, I couldn't clear the shipment through customs. Because of this mistake, the product has been stuck in customs for over a month.To make matters worse, Microsoft customer service has been completely unhelpful. They seem more focused on hitting call time KPIs than actually resolving the issue. Every time I contact them, I get passed from one rep to another, and no one takes ownership.I’ve been told I just have to wait for the delivery company to return the item—something that hasn’t happened in weeks. Meanwhile, Microsoft is still holding my money and refuses to issue a refund until the item is returned, which is out of my control.Extremely disappointing experience for such a large company. I wouldn't recommend ordering from them unless you're prepared for serious hassle if something goes wrong.

1
Date of experience: Aug 01, 2025
Julian De Groot
terrible

terrible. not built for large enterprises. use google instead

1
Date of experience: Jul 31, 2025
Gage Clark
Bloody useless

Bloody useless. Website's a mess, couldn't find what I needed. Spent ages looking and gave up. Stick to something simpler, Microsoft. Strewth.

2
Date of experience: Jul 30, 2025
Algernon Smith
Avoid at all cost

ZERO, and i mean ZERO customer supportHORRIBLE security

1
Date of experience: Jul 30, 2025
Rosie
literally blocked me from logging in…

literally blocked me from logging in because someone else leaked my email, thanks microcucks

1
Date of experience: Jul 30, 2025

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