microsoft.com

1.3
1.3 Based on 980 reviews

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1.3

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5

980 Reviews

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YodA_4
Shock horror

Shock horror. NOT. The reviews are rock bottom! I have never experienced such horrific customer service. I have spent days, phone call after phone call. Email after email and I am still no better with my issue. You can't speak to anyone who knows how to solve a problem. You get cut off between transfer. Given phone numbers to contact other departments that don't work. No complaints section. I litterally don't know what to do and who to contact that know what they are doing

1
Date of experience: Jul 29, 2025
nagazaki_9381
25 years as an MSP promoting M$ but greet has got the better of them.

M$ has always been greedy but the recent push of changing terms on the CSP to NCE and now all the new terms of use stuff is just sickening. The sooner the anti trust starts and breaks up MS the better we need an alternative to MS 365 suite.What brought me here today specifically was the new EOP1 rules around office access.They want there pound of flesh and they will rip it from your body, like it or not.

1
Date of experience: Jul 29, 2025
Babette Johnson
Robbers!

Robbers!I don't want AI and a forced renewal on the subscription ripped me off for another £30 before I could down grade back to the package I wanted.

1
Date of experience: Jul 27, 2025
Hudson
A sick joke

Forced to create an email address because everything is online these days, gave said email address to UK govt department, waiting for important correspondence, trying to login after 2 days and the account has been locked. Support chat is either useless bots or useless customer support. Telephone number is an automated message on loop repeating website link. This is one of the biggest companies in the world? What a sick joke

1
Date of experience: Jul 27, 2025
Damian Wilson
Microsoft Ai chat bot useless, no human help available.

Microsoft owns and controls Xbox, i was signed out randomly and had to reset my password 6 times, tried calling support multiple times and got an AI that wouldnt allow me to speak to any people and only would tell me to go to the support page to contact them. The support page has no support in contact except to talk to the same Ai bot that doesnt help. Any number I tried said to go to support, and supportSend you to nothing useful except an Ai chat bot that sends you in a circle. . Even after resetting my password it kept saying there were issues and would make me reset it again. . This is fawking ridiculous, stupid as hell for firing 9000 employees and using a shitty Ai chat bot that doesnt even work. Fawking useless. Id give 0 stars if I could.

1
Date of experience: Jul 26, 2025
Baron
This company is the best software…

This company is the best software development company. It created the best Operating System on Earth, known as Windows. It also enabled the development of Microsoft Office, a set of essential software for word processing and data presentation. It has also made high-level languages and development softwares

5
Date of experience: Jul 26, 2025
Imelda Adams
No support from Microsoft

Sought help via Microsoft help link every day this week— re Fraud and Impersonation— but keep getting a message that someone will contact you with no success.

1
Date of experience: Jul 24, 2025
Nathanael S.
Horrendous experience with Microsoft laptop and customer service

I bought Microsoft Surface Pro 11 and it keeps lagging. Not knowing what's going on, I sent in my keyboard for servicing to check any issues with it. What they sent back to me was a used keyboard with loose magnet on the keyboard and the keys on the keyboard are loose too. When I told them this is a worse conditioned used keyboard they have given me, they told me they couldn't give me back what I had bought. I wasn't notified I would be given a used keyboard. No one would have expected to be given a used keyboard with loose magnets and loose keys on the keyboard too, with the lagging issue is not resolved. The staff were unhelpful and they said they couldn't locate my keyboard when there's a serial no. I do not believe they told me they couldn't locate it when there's a serial no. It's a regret of a lifetime getting microsoft laptop and the customer service is horrendous. I have made several trips to the Microsoft Concierge and made many calls to Microsoft helpdesk and it's all a waste of time and effort. Farhan is the guy who attended to me at Millenia Walk, Microsoft Concierge. They simply don't care or value the customer experience. I will never buy from Microsoft again.

1
Date of experience: Jul 23, 2025
Ashton Rogers
I'm so mad..

I'm so mad... Microsoft cheat, I got an update, it offered that it would be possible to connect my phone to my pc especially it would be a good help as I'm having a lot photos... But when I was going to receive the code, send to a mail address, it never came... I tried Google this update and found nothing and in a note I saw it was a false thing... And worst thing is that I can't delete this update.. I couldn't hate Microsoft more than I do now... Then if all companies... Putting cheat stuff out... They should be shamed... My warning is, if you can, then block for Microsoft updates in near future... I'm not sure when this update came out as a denied it at first, but then it just installed it self without my permission unfortunately...So sad, and so cruel...

1
Date of experience: Jul 23, 2025
Kelsey
Very bad operation system and services

ts update shi is pmo frI AM SICK OF THE FORCED UPDATES. I DON'T CARE ABOUT UPDATES I WILL UPDATE WHENEVER I WANT TO YOU MADE ME RACIST (swear) YOU SATYA NADELLAI LEARNED LINUX AND THE TERMINAL BECAUSE OF YOUR STUPID (swear) FORCED UPDATES YOUR SHIT BREAKS ALL THE TIME AND YOU MADE IT EXTREMELY DIFFICULT TO MAKE A LOCAL ACCOUNT! YOU SHOULD KEEP YOUR SELF SAFE NOW⠀⠀⢵⠁⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⢹⠀⠀ ⠀⡀⠈⢧⠠⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⡎⠀⠀ ⠀⠀⠠⣸⡆⠆⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⡀⠀⠀⠸⠁⠀⠀ ⠀⠀⠀⠈⢿⠀⠀⠀⠀⣀⣀⣤⣤⣤⣤⣤⣄⣀⣀⡠⢠⢴⠶⠞⠀⠀⠀⠀⡇⠀⠀ ⠀⠀⠀⠀⢐⣿⠀⣼⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⣷⠆⠀⠀⠀⠀⣠⡾⠇⠀⠀ ⠀⠀⠂⠀⣰⡏⣸⡇⢹⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⡿⢇⠀⠀⢀⣾⠏⠀⠀⠀⠀ ⢈⠁⠀⢠⣿⡧⣿⠂⢈⣿⣟⠻⢿⣿⣿⠿⠛⣛⣛⢛⣯⡌⠀⠀⣿⡇⠀⠀⠀⠀⠀ ⠀⣔⢵⣾⣿⢉⣿⣃⣴⣿⣿⣧⢸⣿⣿⣧⣶⣾⣿⣿⣿⣷⣤⣲⣿⠑⠄⠀⠀⠀⠀ ⡀⢽⣿⣿⣿⠄⣿⣿⣿⣿⣿⠟⣿⣿⣿⣿⣿⣿⣿⣿⣿⣿⣟⣻⡇⠀⠈⠂⠀⠀⠀ ⣿⡀⢀⣿⣿⡆⣿⠻⣿⣿⡿⠚⢿⡿⠿⣿⣿⣿⣿⣿⣿⣿⢿⣿⠃⠀⠀⠈⠢⢀⠀ ⣿⣿⣿⣿⣿⣷⢿⣷⠻⣿⣿⡶⢰⡿⣿⣾⣿⣿⣿⣿⣿⣿⠘⠋⢦⠀⠀⠀⠀⠸⡀ ⣿⣿⣿⣿⣿⣿⡼⣿⣷⠨⠒⠚⠛⠻⠷⠿⠿⣻⣿⣿⣿⠏⠀⠀⢀⣧⠀⠀⢀⡀⡴ ⣿⣿⣿⣿⣿⣿⣿⡙⣿⠀⠛⠿⠿⠿⢿⣿⣿⣿⣿⡟⢁⡄⠀⠀⡘⠿⣷⣄⡸⣐⡅ ⣿⣿⣿⣿⣿⣿⣿⣿⣌⢇⠀⢴⣶⣾⣿⣿⣿⠟⠉⣀⣾⣷⠀⠐⠀⠀⠘⢿⣿⣿⣇ ⣿⣿⣿⣿⣿⠟⠉⢙⣿⠄⠀⠀⠉⠛⠉⠉⠀⠀⣶⣿⣿⣿⣽⣿⣷⣤⠀⠘⠿⣿⣿ ⣿⣿⣿⣿⠏⠀⠀⠀⠁⠀⠆⠀⠀⠀⠀⠀⢀⣿⣿⣿⣿⣿⣿⣿⠟⠃⠀⠀⠈⠺⠛ ⠉⠙⠙⠁⠀⠀⠀⠀⠀⠀⠸⡄⠀⢤⣶⣶⣿⣿⣿⣿⣿⠿⠋⠁⠀⠀⠀⠀⠀⠀⠀ ⠄⠀⠀⠀⠀⠀⢀⡀⠤⠔⠒⠈⠳⡦⣿⣿⡿⠿⠛⠉⠁⠀⠀⠀⠀⠀⠀⣀⠄⠂⠙

1
Date of experience: Jul 23, 2025

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