Review Time
Their pricing is a moving target and often make deals by offering additional trade in value. Their trade in partner Phobio returned my phone in error. I've worked for hours with Motorola's offshore customer service to no avail. I'm out $200 and nothing will be done by Motorola or Phobio. Shoutout to Casey in the Executive Command Center for being one of the rudest employees I've ever encountered.
Zero if it were possible. Purchased 2 Moto Stylus 5G 2024 Apr 29 2025. Now Sept 10 2025 and one of them no longer stays connected to the internet in our home. Since I purchased one also for my husband I can compare the 2 and assess what the issue is. Our internet is working fine as noted on the other phone and our laptop and PC. No dropped connections anywhere else. Called Motorola and yes they will fix the phone but it will be gone from my possession for about 2 weeks counting shipping, repair time and shipping back to me. Since we have no land line this is not acceptable. I asked for a replacement or loaner and they refused. What terrible customer service. According to my experience, 1 out of 2 phones work as expected! The service person couldn't not care less about the issue, refused to escalate my call, saying the supervisor was not available, without even attempting, so I asked how do you know she's not available if you didn't even try. She then just kept repeated her canned words as if a robot.Never again will I buy a Motorola product. I had better service purchasing a phone from China!
Bought a brand new phone after less than a week the rubber case that came with the phone started to go brown round the charger port and then the brown colour moved up from the charger port straight up to the camera lenses. Obviously the phone is getting very hot and burning the rubber case and now I'm scared to leave it charging and have to watch it all the time. I reported the problem within 30 days and I go told it's not common problem and I left it. Now I have tried to get it replaced as I'm worried but the customer services is the worst I have ever come across. Now they are ignoring my emails trying to make a claim. Do not buy a Motorola mobile phone if anything goes wrong than you won't get any help. They don't care if your mobile goes on fire and burns the house down.
Never received the goods I ordered. Lost my money. this company uses unethical business standards. One of my worst ever decision in life was to buy a Motorola phone which never came. It's been one month at the time of writing this review and no sign of my refund. Please stay away from this company if you love your hard earned money.
I got my daughter and 23 plus razor in 2023 2024 we replacement it 3 times already for screen going black nothing she doing its were it folds at i pay 150 dollars 3 times to get it fixed she got a new one not even 4 months went by it and new phone did same thing it was told to call Motorola I called them first guy talk to was very nice helpful he sent me over to warranty waited on line for over 30 mins lady saying they can't fix it not under warranty anymore but its only 4 months ago they sent me the new phone she was very very mean and when I asked for her manager she hung up on me don't buy anything that Motorola has mostly flipped phones because they don't want to fix it when its manufactured thing so my 12 year old daughter is with out a phone again for 4 time
Bought a Motorola Razr Ultra 50 on contract and had no end of issues with the screen protector lifting. The customer service is terrible. They never answer your questions. And how many times does a phone need to be repaired before company takes action and replace a phone that obviously is the issue. STAY AWAY PEOPLEId love to say that someone has sorted this
Awful customer services and when trying to return a product you wait weeks to finally get some movement. I am still waiting to return a product weeks after purchasing it. Motorola use terrible couriers (TNT) Stick with a Samsung or apple product. They treat their customers well.
I bought a motorola G sylus 5g phone. No wifi connections at all. You spend a day on 1 carrier and they say it's not compatible? Same redundant issue with the next carrier. In other words the carriers are saying motorola sucks. I sent both back and they said they would send a replacement phone? It does the same thing the other 2 did? I have a gut feeling I'm out $400.00 as these "so called" phones are made in a backyard garage somewhere across the ocean.
UPDATEMotorola notified me through email that they had already dispatched the phones and could not cancel the order, advising me to refuse delivery. They then inquired whether I had received the phones. I replied by requesting the tracking number, the dispatch date, and the courier, but I did not receive a response from them. I decided to call their customer service, where an advisor confirmed that I should expect the phones to arrive on the same day I was making the call. I requested the tracking information, but the advisor was unable to provide it. The advisor then suggested that I wait until the end of business hours to see if the phone would arrive, and assured me that he would call me the following day.Two days later, I emailed Motorola to inform them that the phones never arrived, and I didn't receive the promised follow-up call.Motorola is supposed to be a reputable company, yet they have been dishonest throughout my dealings with them.It seems that Motorola was never going to send out the phones, leading me to question whether they have become a company that merely collects personal and financial information for sale. I did not expect such behaviour from a well-known company like Motorola, which is disappointing.Original ReviewMotorola's customer service is extremely disappointing. They lack the courtesy to keep clients informed.I placed an order with them in August, and after a week, I realised it hadn't been dispatched. I logged into my Motorola account, only to discover that the order was still unshipped. I sent a message to Motorola, only to be informed that my order was on hold because the courier refused to deliver it due to my first name being listed as just my initial. I called Motorola to provide my full name, expecting them to keep me updated, but once again, that did not happen. After supplying my details, I anticipated receiving the order within 2-3 days, yet Motorola continues to show the order as pending shipment, and they have not communicated the reason for the latest delay. I reached out to Motorola again to request the cancellation of my order, and as usual, they failed to respond.I wanted to give Motorola a chance after being a loyal Samsung customer for over 30 years, but they have not demonstrated any level of customer care or courtesy. Therefore, I will not be shopping with Motorola again, as their communication is utterly inadequate.
Claim your business profile now and gain access to all features and respond to customer reviews.
thepetsgoods.com
dolcevita.com
brosky.dev
ueselectrician.com
ciaolearnitalianwithanna.com
merchwell.co
atlantisnutrition.com
carretaverde.com
weekendbakery.com
pixelsandthebeast.com