Review Time
Horrible customer service and warranty claimsFiled claim April 2025 called for updated Fedex form told phone was not out of warranty did not honor original claim. Customer service is overseas Philippines on hold for over 30minutes transferred 2 times. Stay away from this horrible company with horrible warranty . They are not customer centricStay away ..........
The Motorola Edge 2024 it's the biggest piece of garbage I've ever had.I have had the phone 2 months it's been replaced three times.I received this phone from Rogers for free cuz I took a 2 year contract. Previous to this I had a Motorola G play that I bought from Costco. That one was returned six times I will never ever buy .Or even for free take another Motorola product they are garbag
Recently I bought Moto g85 5g ,from Amazon, that was having manufacturing defect,(charging issue and no voice while play you tube. I am still holding replacement guarantee, but Amazon is blaming Motorola and Motorola saying can’t replace, and they are not ready to give deniel letter. Totally upset about the service and quality of phone. I advising please don’t buy Motorola phone. The service center they hold my phone until the replacement warranty finish and say only repair is possible, Motorola customer service center also saying like irresponsible
I have sent a phone which is still under warranty back for repair. It does not go to Motorola, but another company who will charge you for anything. I had to call them, given the fact that I did not give Motorola permission to share my details with another company. Anyway they are charging, saying there is a cracked screen. There was none. Contacted Motorola , I was kicked 3 times by someone called Alexander. Asked to speak to a manager . He cut me off again.Tried later talked to someone else in still waiting for a reply. I'll be contacting the consumer rights. Worst company I've ever had to o deal with.
In just a couple of months the screen started displaying signs of wearing through the surface. Very obvious marks where screen actions were made. Like the top layer of the screen was rubbing off. I contacted Motorola but they shrugged me off and said it was nothing to worry about. Then the ghost touches started. I’m a VERY careful person. Being mostly poor, I cannot afford to replace things so I handle and use everything with extreme care so that they last. I have never dropped the phone, knocked it, exposed it to moisture, or put it in a pocket or handbag without a protection pouch, never lent it to anyone, let a child touch it, barely ever even take it anywhere. 98% of the time it is on a side table or my desk in my home office. I tried to report that issue to Motorola too, but again was dismissed. The ghost touches became more frequent and caused problems like making unintended calls, closing apps I was using, prematurely sending messages, and even deleting things. Every time I tried to get help, Motorola dismissed or ignored me. I couldn’t afford to replace the phone at my own cost and my insurance refused because it was still under Motorola warranty. Then it started switching off for no reason. Opening the phone and the screen remained off. Having to open and close the flip several times before the screen registered the action and came on. Screen locking/unlocking on its own. Phone crashing. Phone freezing. Screen sticking. Screen lagging. Touches registering incorrectly. Screen became bumpy. Darkening of the screen across the hinge area. Adaptive brightness became faulty and had to be turned off. Needing to lock and unlock the phone constantly to “reset” some of the issues, like the many, many, many screen problems. In June 2024 the rear camera stopped functioning. I hoped Motorola would finally do something because it was a clear hardware issue and the warranty must now be honoured. But they refused. Because by then all Motorola support had been withdrawn from my country and no warranties (extended or otherwise) were honoured. Motorola completely turned its back on my whole country! I begged them to help. They ignored me. The money I used to buy the phone was good enough for them, but the human behind it was treated like I’m worthless. Desperately, I contacted the service centres that used to attend to Motorola repairs in my country. The same response from those that replied – We will not touch Motorola products, not even for cash up front.The issues all got worse and I began to hate using my phone. Some days I just switched it off and put it away in a cupboard because it’s depressing to struggle so much with this expensive high-end phone. 16 July 2025 was the final straw. The screen was so bad that I couldn’t even finish reading one text. Ghost touches, freezing every few seconds, going dark without warning, sticking, etc. I restarted it because locking and unlocking wasn’t working. No difference. Eventually I gave up for a while. When I opened my phone to try again the screen made an awful crunching sound. Like a foil potato chip packet being crumpled. And instead of the screen coming on, it began flickering green. I immediately turned the phone off and on again. But it still flickered green with almost none of the home screen visible at all. I switched it off again for a while. When I opened my phone again, the entire top half of the screen just detached from the phone and flopped loose, from above the hinge area, and the bottom half, below the hinge area, went completely black. An entirely dead screen with half of it flapping free from the phone body. The external screen still works but has such limited functionality that it doesn’t help much and I didn’t save up for a luxury phone to have a tiny screen, no camera, minimal functionality, inability to access numerous apps, no access to Settings at all, and the constant fear that my phone will stop working entirely when I cannot afford a new one.
Motorola I had a terrible experience with Motorola's after-sales service and their service partner Jeeves.On 30/06/2025, a technician from Jeeves visited my home to repair my Motorola LED TV (motherboard issue). He charged me ₹1000 — ₹500 for visiting and ₹500 as an advance for the motherboard. He gave me only a handwritten receipt, promised that the TV would be repaired within 3 days, and left.After 3 days, no one came. When I contacted Motorola customer care, they shockingly said my complaint had been closed, and no engineer ever visited. I explained everything and they reopened the complaint on 06/07/2025, again promising resolution in 48 hours.Since then, I have called multiple times. Every time, they give the same excuse: “Please wait 48 hours.” Still, no one came, and they refused to refund my money. They also claimed that the technician’s request for a motherboard was rejected due to “lack of evidence.” What more evidence do they need than the customer waiting 3 weeks and having a handwritten payment receipt?I also emailed Motorola, but there was no reply even after 3 days.This is completely unacceptable and feels like fraud. Motorola and Jeeves took my money and never provided any service. They have wasted my time, energy, and trust.I strongly advise people to think twice before buying a Motorola product. Their after-sales service is careless, irresponsible, and unprofessional.Jeeves is equally responsible — they send technicians who take money and vanish without accountability.I demand a full refund or immediate repair.I will also report this to the National Consumer Helpline.Claim ID FLRM-D2DLB7-MVR3UF-CYLTVJ-PESIIBX
I bought a phone from Motorola on the 26th of Feb. Got an email from the company saying id receive it on Mar 2. Never got it, I called the company and the customer support was absolutely horrendous. No one would tell me when it was gonna be shipped. Spoke ti a so called supervisor who had absolutely no answers, Will NEVER buy another Motorola product
i deeply regret buying a Motorola RAZR+ 2024 which after only 2 weeks has touchscreen glitches. then i bought a terrible phone case for $40 and wasted an hour on the PHONE trying to return it. terrible experience. i should have got a S25.
I chatted with Motorola's chat to find out why my new Motorola phone is taking so long to fully boot when powering it on in the morning (it takes over a minute to become operational)Camille's reply was that this is normal.That is a ridiculous non-answer. I have never had a cellphone take so long to fully boot. Camille was not helpful at all; in fact, she was rather curt.
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