motorola.com

1.4
1.4 Based on 121 reviews

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Average Rating

1.4

/
5

121 Reviews

5 Star
4%
4 Star
2%
3 Star
2%
2 Star
6%
1 Star
85%

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Hank Habermann
Support was unhelpful with delivery…

Support was unhelpful with delivery problems. Refund will take multiple calls.

1
Date of experience: Aug 25, 2025
Suki Shahi
Bought phone from John Lewis g85 would…

Bought phone from John Lewis g85 would not work properly took it in to them they were unable to resolve the issues the unit kept switching of intermittently went back to JLewis Southampton tech left it with them,still problems they don't have a clue the product was only £185Binned it and now using my old I phone.Rang Motorola customer service they don't get back to you.

1
Date of experience: Aug 12, 2025
NILESH PATEL
Service center of Jabalpur MP is not…

Service center of Jabalpur MP is not trustworthy at all I and my brother's daughter had very bad experience from lady staff and misguided by falls information after keeping my mobile with them. I will say to everyone that don't purchase motorola mobile.

1
Date of experience: Aug 12, 2025
Kalle
Not updating you Moto phone

If you don´t update the phone Android system as Motorola recommends they send you daily new push notifications which you cannot delete regarding the update. They do not mind that the phone is yours and want to decide how you use your phone. Daily harassment!

1
Date of experience: Aug 11, 2025
Juan David Mesa Velasquez
worst customer service ever

worst customer service ever, it appears to be an AI the one that handles and replies back at the oficial forum.

1
Date of experience: Aug 10, 2025
Giovanni Maria Sechi
The phone works very well with the…

The phone works very well with the exception that it is not able to to make phone calls 2 out of 4 times .The problem appeared right at the beginning after I bought it one month agoI feel that if I am in an emergency situation I cannot even call triple zero . Also people call me occasionally and the phone does not ring at all.I live in metro Melbourne and the reception is always perfect.Honestly it is a piece of garbage

1
Date of experience: Aug 09, 2025
Mohit Yadav
I bought a moto g85 phone 6 months ago

I bought a moto g85 phone 6 months ago, while I was using it the touch screen stopped working, total money wasted

1
Date of experience: Aug 03, 2025
Barbara Cook
Customer services stink

I bought my second Motorola edge 40 NEO. I can't fault it as a phone, it was as an upgrade from my Motorola 20 which developed charging problems after just under a year. Just inside of its warranty.Customer services were a nightmare to deal with. Eventually it was evidential they weren't going to help, despite me initially contacting them within the warranty period, they flatly refused to acknowledge they'd heard from me. By the time I'd escalated the claim, they stuck by their guns that it was then out of warranty.Despite this, I gave them a 2nd chance with my new purchase.Big mistake!Again a beautiful phone, I spent many happy hours on it, until I dropped it in water.I dried it out the best I could and again it was working well, except the back camera had stopped working. I checked with Motorola and was assured I was within their 2 year warranty, but eh, it was water damage, which they say voided any claim. I would have understood this, but in their glorified advertising,one of their key points is/was that their advanced technology was the phone was water resistant up to 1.5 metres for up to 30 minutes. I dropped into roughly 10" water for as many seconds as it took to quickly retrieve it. So they are falsely advertising at least. They do not want to know!Amazon eventually said they would sort it, they sent it away. It was gone for 3½ weeks. I was told they were waiting for a spare part, when suddenly it was returned, not repaired, they claimed it was out of warranty. If that was the case why were they waiting on spare parts? None of it makes sense.I'd love to own a new Motorola, but I wont. Nor will I buy one from Amazon again. (My go-to shopping venue)So the moral is don't buy from Motorola, their advertising is false, they don't want to honour warranties.

1
Date of experience: Aug 02, 2025
Disable Motorola App Notifications

I like my Moto G82 mobile. Good connectivity, easy to use, brilliant camera BUT kept being foisted by Motorola app their games. I bought this phone for texts, calls access to internet and camera a bonus.LENOVO this is your brand, stick to hardware.

2
Date of experience: Aug 01, 2025
Horrible customer service and warranty…

Horrible customer service and warranty claimsFiled claim April 2025 called for updated Fedex form told phone was not out of warranty did not honor original claim. Customer service is overseas Philippines on hold for over 30minutes transferred 2 times. Stay away from this horrible company with horrible warranty . They are not customer centricStay away ..........

1
Date of experience: Aug 01, 2025

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