Review Time
Thank you MWEB for the wonderful service. I decide to leave mweb and go to a different ISP, needless to say the worst mistake ever, after 8 days of no internet. I decided to go back to MWEB, I got hold of them explained my position, and within in 4 days I was connected with internet so thank you MWEB and a special thanks to Scott Ross
Terrible service from MWeb...NEVER use them...dont answer phones and cut you off...horrible bot that keeps asking you to enter your details and keeps repeating the same question even after accepting entry...I complained about this 12 months ago and still the same...clearly Absolutly NO customer service focus and uninterested management
Ordered fibre from mweb on the 7th of May, they debited R249 for installation and it's been over a month now and still no fibre installation, only got to cancel the order on the 13th of June after numerous helpless calls. I may have as well forfeited/donated the installation fee
Sales answers quick enough, but after the sale, accounts and support is worse than a government department. I have spent countless amounts of airtime just trying to get through to a human after minutes of wasted AI Bot trying to identify and direct me, only to have a line so bad that it is not useable. If you call sales, they say they will put you through to the correct person but cut the call instead. By accident? No, not that many times in a row. Upgrades are easy, while downgrades are a nightmare of frustration and exorbitant fees.
Dear MWEB,I am writing to express my extreme disappointment with the level of service I have received from MWEB recently. I have been trying to reach your offices to conclude my payment and reinstate my services, from yesterday but to no avail.Despite numerous attempts through your app and other channels, I have been unable to get in touch with anyone from your team. This lack of accessibility is not only frustrating but also reflects poorly on the company's commitment to customer satisfaction.As a loyal customer, I expect better communication and support from MWEB. It is unacceptable for a company of your stature to be unreachable when it comes to resolving customer issues.I urge you to take immediate action to address this matter and improve your customer service processes. I hope to see a positive change soon so that I can continue to rely on MWEB for my internet services.
MWEB, dont answer there phone calls, Paid Them so far R1057.00R529.00 in error and then R529.00 via payfast for a reconnection of excising service. They don't help to activate my line. I spend yesterday 46 min in conference call, still no resolution !I am stranded with NO help from my ISP MWEB,since 02/05/2024 -YTD , Stay away from this ISP
This company is extremely pathetic. Their app is not user friendly, their customer service is bad, they have a lot of unforseen circumstances that cause them to not take calls, but before you get told that, you wait for sometime, getting your air time wasted only for them to ask you to call back. I would not recommend them to anyone.
This company purposely ignores its clients. Customer Service centre numbers either don't work, never get answered or they are "unable to take your call due to unforseen circumstances".Logging a query doesn't help either cause no one ever gets back to you about them and their support email doesn't work. They owe me a R400 refund but I'm unable to reach anyone with regards to that. You could spends hours on the phone, holding for a representative.Worst customer service ever from such a big company?!
On the 22nd of April 2024, I informed Mweb that I would be moving house and they should move my contract over to the new house and have the fibre installed and activated. My request and order with Mweb was activated on the 23rd of April 2024 with the order number of X11368743. We had Vumatel install and activate the fibre line on their side on the 27th of April 2024. Since then we are still awaiting Mweb to activate our internet from their side. It has been a month now that I had informed Mweb that we were moving and had Vuma install from their side, however Mweb are just not coming to the party. I have been phoning Mweb every day asking them to sort this problem out and I get transferred to one department to the next to only find out that the moving department is the only ones that can activate this on their side and the consultant must email them. I get told I will get a call back to give me feedback and nobody ever does get back to me. Yesterday I spoke to Sibongile and she promised to get back to me in the morning and I have had no call back, I was given the reference number MWB27762146. I don’t think Mweb cares about me as a customer, I’m a small fish in a big ocean with my voice falling on deaf ears. I’m more than frustrated and angry. I think my contract with Mweb has reached its lifespan & I need to find a new internet service provider. The ETA keeps on changing, the current ETa is the 27th of May, however that could get pushed out to a further month. I hope someone out there can assist me in either cancelling Mweb or making my voice heard.
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