Review Time
We entered a agreement with mweb fibre and on their website it said free installation, free router and free setup, they however charged us now for connection fees and they charged us for 2 months which was also not mentioned to us either and we never received any router from them. when we phone them they have long stories, I would not recommend them to no one.
STOP DEBITING ME FOR AN ACCOUNT THAT HAS BEEN CANCELLED...I keep having Unsuccessful Debit Orders and this is a charge to me . 05 Oct 2023Received email that confirms that Mweb fiber has been canceled at my request.Since then you came twice in my account to debit and yesterday you came again. STOP DEBITING ME . I'M INCURRING UNNECCESARY CHARGES !!!!!NB: PLEASE DONT USE MWEB IF YOU WANT PEACE OF MIND
If i could give them a below 1 star rating, I would. At first they make it seem like they appreciate your business and that they value you as a potential customer, once they have gotten the sale the stop caring the call centre people are rude AF and they refer you to other people only to hold, I spent 200 of my own minutes to end up not getting any useful assistance at the end, TO SAVE YOURSELF any headaches, run fast and far away from MWEB. What a horribly run organisation.
We have been a Mweb customer for more than 15 years. We've just moved to a new home, we have been promised since Monday by Mweb that our Internet connection will be up and running in 24 hours. I've phoned every day and get told " it will take 24 hours" 6 days later I'm beyond frustrated!!!! I've now been told the original owner has only just cancelled his connection so I have to wait the 30 days ... How is this even possible
I’ve been using MWEB fibre for a few months. The speed and reliability is consistent. Currently experiencing my first technical issue with them, the fibre has lost connection. I reached out to the technical support team, Shuab the agent who helped me was extremely helpful and now I’m just waiting for Openserve to come and resolve the issue. My experience with MWEB thus far has been an overall positive one. Would recommend them to anyone looking for a fibre provider.
Let me start off by saying that I don't usually leave negative reviews.I have been dealing with Mweb since 2007 and can unequivocally state that they used to be the absolute best as a customer service provider. I remember a time when I could pick up the phone knowing that whatever my query, it will be resolved (in good time). I remember a time when I even missed a payment (not intentionally of course) and was treated with nothing but dignity and respect, rather than the usual threatening tone that you get when dealing with a collections department. I've raved for years about Mweb as I was of the opinion that they were the pinnacle of customer service, and at that point the competitive rates wasn't even a factor, I was Mweb through and through.Fast forward to present day and it could not be any further from the case. Over the past few years I have had nothing short of nightmare experiences with this company. The processes are archaic, having to spend hours in a call queue only to be sent from pillar to post when you eventually get through to an advisor. Simple things like updating your contact details take up to 48 hours to resolve (IN 2023!!!). Don't let me start on the service, there is zero telephone etiquette, its as if every time I have to contact Mweb my spirit is broken just a little bit more. They speak to you as if you are interrupting their day, with empathy being a completely foreign concept. The tone and overall demeanor escapes belief, its unapologetically "I don't care". You as the customer have to objection handle more than anything else. And its not just customer service and tech support, its even the sales team. Earlier in the week I called to enquire about current deals and was treated like I'm an idiot by the salesperson, who simply ignored me when I pointed out how condescending he was being.@Mweb.... I have waxed lyrical and referred you to all my friends and family, from the days of ADSL to LTE and now Fibre, but loyalty can only last if its a mutually beneficial relationship, and the depth of loyalty has reached breaking point, to the degree that am willing to suffer the cumbersome task of seeking out a new ISP while most likely sitting without internet for up to week. Kind regards,Mogamat Ghoosain Parker
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