Review Time
I believe I should be on these reviews to share my experience. It all started sour when the debit order amount changed/increased and the bank rejected MWEB from running their debit (pls inform us 1st as customers). Good news is not once did they cut us off for the month of December 2023. It was a struggle for me to get their banking details but the team was so hands-on. They gladly assisted. Thank you for the efforts, for a stable network and patience. God bless you all.
your clieind service is non acsesting. i canceleld my mweb acout a long time ago because you can not conect me again but you still deduct money every month. it dous not help to phone you because you hold on for hours and then you disconecyt me. i email you and get no reply. i will tel every body sabout your bad service an nobody never come back to you
Using 90G LTE data products but have been adding 10G boosters every second day as my data is depleting at an alarming rate, note that it’s December so I’m only home in the evenings as I run errands during the day. I’ve only received an email noting this query submitted on the site but nothing is done. I’m left with no choice but to continue adding boosters. Definitely cancelling my subscription, thanks.
Customer service is nonexistent. I attempt to make a payment option is not available. Only answering machine voice note. This was a total waste of time effort and airtime. Please view your service levels. You are letting us down. MWEB DESERVES a zero star rating.
Everything to do with mweb has been an horrendous experience. From ordering 4 month ago, to not having a working connection to being billed for a product I cant use. its a very difficult company to deal with and support is non existant!This is a comment of a previous customer. I have EXACTLY the same problem. My emails keep being rejected.
Zero star. Let us all normalise reading reviews about a service before signing contracts. Had I read these reviews before getting Mweb I would have went for a different service provider. Theee worst network provider, I feel sorry for those whom rely on it/work from home because it is unreliable. Always have back up. If you try to cancel it will be a whole mission, and they will keep charging you even if their network is not working
I would just like to say, how absolutely disgusting the customer service is at MWEB. I got a SIM card early last week, and since then, I have as issues with it. The signal was weak and I spent more on personal data, even more so, airtime to try and get hold of the bloody MWEB team because they NEVER answer their phones 🤦🏻Eventually I got hold of them, tried cancelling my subscription, after the customer care agent was VERY disrespectful. Only to find out that it will only be cancelled in FEB 2024, and I will have to pay for those 2 months, WHICH I CANT EVEN USE IT!!!!To which I phone them, and AGAIN, after struggling, I got hold of an agent, explained everything and was just told "not my problem, I can't help you" Which I have then read through EVERY term and condition, legal notice and every other document on mwebs site, and it states that if I want to give notice, the subscription will end in no later that 20 WORKING DAYS! Not bloody 2 extra months that I have to pay for 🤦🏻 and after this unpleasant experience, I will not be using MWEB, nor will I recommend them to anyone else
Shocking! Why is MWeb still an Internet Service Provider?Seeing how many bad reviews MWeb has it's very hard to believe that they are still operating. I'm asking myself if writing this review is even worth it. Anyway here goes: So I had Fibre connection with MWeb for 12 months. When my lease expired, I had to move to a new place. I asked MWeb to process my move to my address and also informed them that the new place had Fibre connection already installed and that the OMT black box was operational. All they had to do was migrate the line from the previous tenant to myself. After waiting a week without any feedback I decided to give them a call and check how far they were with the process. I was informed that I'd be called by an individual from MetroFibre to sort out my connection. 4 days later I received the call and the gentleman ask to come to my place and install the Fibre line. I informed him that the connection is good and the OMT black box is working just fine. He then asked that I send him a picture of the back of the OMT showing all the necessary serial numbers and all. 3 days later after not receiving any feedback from them I decided to cancel the entire process and rather go with a different ISP. It's been more than a week since that request and it has still not been finalised. My problem is I'm sitting without internet for 3 weeks. The new ISP cannot process my application until MWeb has confirmed the cancelation. MWeb cannot help me as their client but they are holding me back from getting assistance a different ISP. This is ridiculous!! Just process my cancelation and let's go our separate ways already! Again I ask, Why is MWeb still an Internet Service Provider.Out of 7 consultants I have spoken to since I'm been calling this for past 3 weeks, 1 has been helpful.My issue has still not been resolved even after getting an SMS from them saying that my application has been canceled. When I call my prospective ISP, they say my cancelation request has not been finalised with MWeb.Apparently MWeb's project managers don't have names and phone numbers, and no one is able to have an in person conversation with them because they only work on inciden numbers. Also, I was not aware that MWeb is unable to send cancelation letters to it's clients - what a joke! So the only evidence I have that my product has been canceled is an SMS and an incident number - another joke!1 star is not enough. I wish it were possible it rate with negative stars.
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