mweb.co.za

1.1
1.1 Based on 289 reviews

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1.1

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5

289 Reviews

5 Star
2%
4 Star
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3 Star
0%
2 Star
2%
1 Star
96%

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ItsGeltal
I would like to send a shoutout to MWeb…

I would like to send a shoutout to MWeb for the fantastic service I have received this far.My first fibre provider was RSA web I have been with them for 2 years ENDLESS problems always buffing, services are down atleast i would call them twice if not thrice a month. I then heard about afrihost how they are dominating the market and are the best currently I then joined them if I tell you the service were aligned to RSA web keep reconnecting once again every month I have to sit on the phone what a waste of time and they overcharge for the service. I heard about Mweb I then tried them for the pass 2 month I have had nothing but only good connection bear in mind we only stream in our house hold but there connection is fantastic this far value for money I feel that I have made the right choice no buffing no lagging my son has not complained once when playing online bigups MWEb you realy came to the rescue once again VALUE FOR MONEY AND TOP SERVICE

5
Date of experience: May 07, 2023
Josh C.
It was a hassle to get through to them…

It was a hassle to get through to them to cancel my order in the first place. After a long time and many many calls later I finally got through. The lady at customer service assured me that the order was canceled. Yet today they have deducted the money from my account. Do not do business with these people!!! Please give me my money back

1
Date of experience: Apr 28, 2023
Dawsim52
No connection for one week

They not even bothered sitting on 1 star

1
Date of experience: Apr 22, 2023
VERY VERY BAD UR SERVICE WAS OFF FOR ALMOST TWO DAYS NO WALKIN IN SERVICE TO SPEAK TO SOMEONE LONG W

VERY VERY TERRIBLE SERVICE LAST WEEK U GUYS WERE OFF FOR ALMOST TWO DAYS TODAY AGAIN WE WORK FOR OVERSEAS COMPANIES WHO DO NOT UNDERSTAND ARE U GUYS GONA PAY US FOR WORK LOST ITS OUR BREAD AND BUTTER. CALLING WAITING IN A Q DO U PAY MY AIRTIME. WENT TO THE COMPANY IN GOODWOOD UR SECURITY GAURD IS THE VOICE FOR THE COMPANY AS THERE IS NO WALKIN CENTRE... PETROL WASTED.. I NOW WONDER WHO IS THE CEO OF THIS COMPANY.

1
Date of experience: Apr 08, 2023
June Carter
The connection never works

The connection never works, no help provided by consultants after numerous issues logged. Just all round bad service. DO NOT USE THIS COMPANY.

1
Date of experience: Apr 07, 2023
IWorshipChaos92
Incompetency

It started when we asked to cancel out service and instead of cancelling they suspended our wifi, making our new service provider unable to startup the new contract we then waited in a caller queue saturday, yesterday and today, once we were assisted, we received the worse service ever. Worse customer service i have ever received, We were assisted by a lady named Sesethu she refused to assist us with the issue or allow us to speak to a senior or manager. when we asked her for her name due to her poor customer service, she refused to give us her surname, all we wanted to do was escalate the complaint as the service was disgusting.

1
Date of experience: Apr 04, 2023
Nathalie B.
They are the worst

They are the worst, they dont even deserve one star. I really cannot believe they are so bad. Will never use them ever cannot get through to cancel me and my moms account. We were forced to use them Fibrestream gave all their accounts to mweb.

1
Date of experience: Apr 03, 2023
Garrett Scott
We had fibres stream and were moved to…

We had fibres stream and were moved to MWeb, without consent. It's been horrible, we never had issues with fibre stream. I hate Mweb.

1
Date of experience: Mar 29, 2023
Nicodemus Cooper
If you want Problem use mweb

From the start mweb was a problem I call and was misinformed time and time again and was spoken very rudely by one of the call center representatives.

1
Date of experience: Mar 22, 2023
Hervey Reed
Do not use this company!!

Do not use this company!!! They do line shaping without notification. If you call technical support they act like they no nothing and never follow up. This is a criminal company with extremely poor customer service

1
Date of experience: Mar 22, 2023

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