Review Time
They need to have a unsubscribe button like all other service providers. I think it should be illegal to offer any service without this option. I struggled two months to try and cancel my service due to lack of service. Eventually I had to cancel my card. Everybody complains about government departments. Well mweb is much much worse.
Mweb is in Breach of contracts! Dont ever use them, i signed a contract but for the past two years they charge almost every month R100 extra which is not in your contract! They say its the extra that was charged by lightstruk which is a lie, i will now submit a report to Hello Peter worst service provider ever !!!!
Have a problem with Mweb. If you are not in SA you cannot get hold of them they only show 087 numbers that do not work outside SA. If you get a number to phone do not think you will be helped. On the phone for 90 minutes get cutoff every 11 minutes and 30 seconds then you start all over again.
internet keeps on cutting off at random times,it could be for a minute or a few hours and when i call mweb they say that it’s a problem on my side but it can’t be because i’ve been with other internet providers and this has never happened.i’ve had enough and im probably going to make a switch.if your thinking of going to mweb,DONT.i would advise you to go with webafrica,they were A LOT better i.m.o
I do not like this service provider. I got my family to join mweb fibre service yet daily they are letting me down where im at that point where i want to leave this provider and take my families with me. I have a 50mb line where i have 2 tv 4 phones and 1 tv box running on it. Although the speed runs way slower that my dads line thats with Afrihost and he have 25mb line with 4 tvs 2 computers and 6 phones running on it and its way faster.I do not like paying for somethere that i know im not getting the full potential for.If this dont not get fixed ASAP then i will leave and i will take the people i brought with me
Where do I even begin with my horrific experience with MWEB? It has been an absolute nightmare from the moment we decided to give them a chance. I strongly advise everyone to stay away from this company if you value your sanity, time, and hard-earned money.Firstly, we made the mistake of cancelling our application with MWEB right after it was made. We even confirmed the cancellation multiple times over the phone, believing that our request was being acknowledged. Little did we know that MWEB’s idea of “cancellation” is to proceed with the installation anyway, as if our wishes meant absolutely nothing.To our disbelief, a group of their technicians arrived at our premises unannounced, only to find out that our gardener had inadvertently let them in. They shamelessly proceeded to install the line without our consent or authorization. When confronted about this flagrant breach of trust, MWEB had the audacity to deny any responsibility and insisted that our application had been cancelled. It took hours of frustrating phone calls to uncover the truth: MWEB was indeed the culprit occupying our line without permission.Instead of rectifying their mistakes and offering a genuine apology, MWEB decided to hold our line hostage. They shamelessly demanded payment for the installation we did not request or authorize in the first place. It is beyond comprehension how a company can operate with such blatant disregard for customer satisfaction and ethical business practices.Due to my work-from-home situation, I reluctantly decided to stick with MWEB, as I had no other immediate alternative. However, this decision came at a significant cost. MWEB’s incompetence and blatant lies resulted in me losing over 25% of my monthly salary. I cannot stress enough the financial burden this has placed on me and my family, all due to their sheer incompetence and dishonesty.Promises mean absolutely nothing to MWEB. Yesterday, they assured us that we would receive our router, only to let us down once again. Today, after waiting anxiously at home all day, we were informed that our router is mysteriously located in Durban (we are in Johannesburg). The level of unprofessionalism and lack of basic organizational skills displayed by MWEB is mind-boggling.In conclusion, MWEB is a prime example of how a company can fail at every level. Their customer service is abysmal, their communication is nonexistent, and their actions are downright unethical. I implore anyone reading this review to avoid MWEB at all costs. Save yourself the frustration, disappointment, and financial burden that comes with dealing with this inept and dishonest company.
I am terribly disappointed with the service mweb provides. I had been on a call holdinh on for 23 minutes, an agent then comes online ans soeaks for less than a minute, the call cuts and cannot get through. My email has been disconnected without any reason. My account is up to date . I cannot get a hold of a rechnician as their qebsite hours are until 20.00 and from 19H00 they dont take calls. The calls then disconnects. I mean this is ridiculous. I have emails to attend to. I need to change as their dont iffer after service as the promised
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