Review Time
I'm currently unable to use the card, and since I'm outside the US, contacting customer support is impossible. The card gets declined at every retailer. It seems many others are facing the same issue. I will not be getting more cards from this service!
Like everyone else, I have a prepaid virtual Mastercard that is useless. This was an option as gift card from work.It is rejected every time I try to use it. And after googling it seems like only a few lucky users manage to have any success on a few selected stores.No contact information for Norwegian users. I wonder how much money they keep due to people giving up and let the cards expire?Update: i did find a contact form which i submitted, so we'll see how it goes from there.Update2: got the email and it asked to add name and phone number, and a reference which I dont know means. Filled in what I what i could, so guess wait and see...
I was gifted a $100 card which I have duly registered and tried to use a number of times, but it keeps getting declined. I have no idea what to do about this, and there is no email helpline (I am in the UK so unable to call). I feel like I have been scammed and that I will never be able to retrieve the money that is rightfully mine.
I am beyond frustrated and frankly, furious with this entire experience. I received a $250 Visa prepaid card, which I activated precisely as instructed, only to discover it is nothing more than a worthless piece.Every single attempt to use it online results in an immediate, infuriating "PAYMENT DECLINED" error.This is not an isolated incident—it happens ACROSS ALL PLATFORMS, including major retailers like Amazon and Apple, where these cards are supposed to be universally accepted.Even worse, the specific website this card is supposed to work on, the one MENTIONED ON YOUR OWN MATERIALS, declines the payment just like everything else!I am now sitting here with $250 of my money held hostage on a non-functional card. The accompanying card link offers ZERO INFORMATION—no transaction history, no explanation for the declines, just a dead-end page.To top off this debacle, your customer care is NON-EXISTENT. I have wasted an inexcusable amount of time trying to reach a human being to resolve this critical issue.I demand immediate, effective resolution. I need someone—a real person, to contact me nowand fix this or provide a functioning replacement card, as this product is fundamentally broken. This is a severe failure of service and a massive inconvenience.*** UPDATE ****I contacted the support team by phone, and they started an internal case since the original card was blocked. I provided the requested evidence, and they issued a new card, which is now working as expected. Although it still doesn't work on most websites, it was successful on apple.com after I added the card to Apple Wallet. So, try adding the card to Apple Wallet and select 'Apply' at checkout.
What a scam, worked once and now it’s useless as their customer service. Contacting my state AG office and Federal CSPB, to get some answers. Don’t waste your time with them , I am surprised they have not been taken down by our supposed regulators.
This site is probably a total scam. I've tried to use my card several times "at places that accept MC" and it is declined. "Maurice" sends messages about how sorry they are and that they need more info to resolve the issue. Trustpilot shows that "Maurice" sends the same reply to the 800+ others who have expressed the same issue. He sends a "no-reply" email, so you can't send any info and no email is recieved with instructions.
Got a card as part of a settlement. Unable to use the card if the item or service purchased exceeds the paltry amount of the settlement. Yes, technically, I could, but what would I get? Nothing I'd want. It's not worth my time trying to redeem it so I guess they get to keep the settlement money.
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Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
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