Review Time
If I could give zero stars, I would. Accessing the information is nearly impossible as always comes back with invalid username or password. Changed the password and get the same results over and over. Then access is blocked. Absolutely ridiculous. Absolutely hate the virtual card with this website!
Card keeps declining, Every time I try to use the card is declined. I can't register in my google wallet and I can't use it online. I don't know what to do even because there is a poor customer service. I'm from Italy and don't know how to solve the situation. Pls help
UPDATE: Blackhawk Network followed through on this review and figured out where the money went, and made sure it finally came through. A month later, I had it deposited into my account. I added 2 stars for their consistent follow up and respectful and prompt responses throughout this process. I am withholding stars as I should not have had to resort to this method to track down the money and what the “Balance Adjustment” meant. I had tried contacting several times before and no one could help me. Kudos to their social media team that responds to these reviews for being the only ones who finally could take action and close this issue. I still think there is something off about this whole process, with so many people who have had their balances adjusted to zero and never see the money. This company needs to make it much easier to track down and recover those remaining funds on the cards. Received funds from a class action suit and was able to use for two purchases. Had a balance remaining, and all of a sudden it just says balance is $0.00 and had a “Balance Adjustment”. No explanation on what it was. I tried to call and it said it was expired and closed (09/2027 is not expired), it was not inactive, used within last 30 days, and no fees should apply. I tried to connect to customer service it just hung up. Almost as if this is a scam and trying to steal remaining funds from everybody.
Whatever I did to activate the Equifax payment on this prepaid card did not work. And now there is no one to help. It is all online - nothing online works to resolve the problem. The place is hopeless like most of life these days. Equifax just sends me the same phone number that is impossible to find a person because you have to work through so many options that just tell you to go to the website. We should be paid the money that Equifax is paying this website.
I have bought 4 card of 25$ because they did not have higher amounts available even if advertised.I have redeem only one to test and all mercahants, even GPAY got declined.Also, as i needed to activate the card, I paid the 1,95$ to verify it, but after 3 days the amount did not get refunded!!!It's unbelievable they offer a service to use the cards everywhere and all merchants got declined!!!Tried to call and you never get answered...Total SCAM!!!I will report this to the authority and to my Company, which has given me the credit as a Prize, in order to cancel the contract with them.I WANT AN EXPLANATION AND MY MONEY REFUNDED!!!!!!
What an absolutely terrible company. I would never recommend them to anyone. They keep blocking my card for no good reason they even blocked it just because I was using it for Anthropic, which makes no sense at all. I've been waiting two weeks for a replacement card, and I still haven't received it. Every time I call, they tell me to wait another 24 hours. They've wasted my money and my time I've had to call them every single day.
I was sent a prepaid Mastercard and told to activate it at myprepaidcenter.com. Guess what? The site doesn’t open. Not on Chrome, not on Firefox, not on Safari, not on mobile — nothing works! I tried on multiple devices and it’s the same result every time: a dead, useless site.I waited for weeks to check again if it works but still same issue i hate to say this but this company is a scam how could they send you email to activate and not make their website accessible
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