Review Time
I bought a gift for my wife's birthday from the site. It was delivered well in advance but unfortunately couldn't be worn with her ski suit. The company refused to accept a return given this was outside the 14 day return period (it was bought in advance). Not a great experience overall.
Terrible experience with what markets itself as a premium product/service. I ordered a ski suit on next day delivery (well before the cut off time) ahead of a ski trip. It didn't arrive for two days, by which time I had already gone on my trip. When I returned I logged a return of the item and the portal said I had to pay for return postage! I emailed to complain and they sent me a label. My return was confirmed as delivered but that was 6 weeks ago and still no refund has arrived onto my card. There is also no way to telephone this company, the chat bot wasn't answered on both occasions that I tried (during their stated working hours). You have to email. All in all, what a joke for a company that pretends to be "premium". Update: It is now nearly two months since this company confirmed to me that my return was delivered back to their warehouse (on 10th March) but they are still yet to provide a refund of £445 for the item. The item was returned late because they delivered it late to me in the first place! If you order from this company you'd better be sure you're going to keep the item as you may never see your money again.
The worst customer service and experience I have ever had ! To be refused a return that was within the time and the sizing is completely out of line and order. They refuse to take back ?I am taking this further and will fight for my money back to the end. ! £300 pounds ! Terrible terrible brand do not buy.
The products seem to be of very high quality and I love the style. Unfortunately they all ran small compared to my normal sizing (and the size chart). I did process an exchange, so I can't speak to the new sizing yet. It was easy to do, but I did have to pay almost $100 USD for the shipping. That's a lot to pay when you are unsure of sizing.
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