Review Time
I ordered for the first time (ski suit, on sale). It came with a stain (I provided the pictures to the customer service and it is clear from the photos but they wrote that they don't see it) and also it was too small. I was shocked with the exchange fee - 50 £ (35 £ if I return without exchange). I decided to return and regret this purchase very much :( One more thing, I'm trying to put a photo of a stain here, but system won't allow it. The same happened when I tried to book a return so I needed to contact customer service and then they fix it after, so I finally book a return. Sending this back and paying 35 £ for returning the suit with a stain.
Hi, the ski suit was great but too long for me and I have messaged you 3 times since Wednesday and it’s now Friday asking you to send me the link to your return portal and you have not responded at all. I go on holiday tomorrow for a week so I hope you respond by the time I return. I have messaged you via email, Facebook and via your contact form! It’s very disappointing
Absolutely stunning. Ordered the gold champagne cropped puffer jacket, i snowboard aswell so not just for skiers snowboarder can look glam too. It was lovley and warm and so comfy. Will definitely be investing in my sunday ski again for next season.
Love the product, if it were to fit properly went by measurements but sizing chart unreliable ...return to exchange my size was too costly and not in my currency was going to cost nearly the same amount the item was to exchange for another size So not great after service
Disappointed with Quality and Customer ServiceI bought a puffer jacket from My Ski Sunday and was really let down. Within just two days of wearing it, the material split—clearly not durable enough for actual skiing, despite being advertised for that use. When I reached out for a refund, I was told I was one week past their refund window, so there was nothing they could do. Extremely frustrating, especially since the product clearly didn’t hold up. I expected better quality and customer support from a ski-focused brand.
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