Review Time
I've purchased quite a few kits from NeoPro. The kits have always been great quality, true to size, and really comfortable. Durability has always been good. The bibs are not see-through. I love the higher amount of compression that their bibs offer. They're also very involved with the cycling community, which I think is important. Their cargo bib shorts are among some of my favorites. I'll buy from the again!
Ordered a 4XL jersey for my husband who always wears that size. Checked size guide before buying. Jersey arrived - way too small. They don't have bigger sizes and won't offer a refund. I don't need a store credit as they can't offer a bigger size. They refuse to refund when their sizing is out- their fault. Won't buy from them again .Buyer beware !!!
I've purchased quite a few kits from NeoPro. The kits have always been great quality, true to size, and really comfortable. Durability has always been good. The bibs are not see-through. I love the higher amount of compression that their bibs offer. They're also very involved with the cycling community, which I think is important. Their cargo bib shorts are among some of my favorites. I'll buy from the again!
Ordered a 4XL jersey for my husband who always wears that size. Checked size guide before buying. Jersey arrived - way too small. They don't have bigger sizes and won't offer a refund. I don't need a store credit as they can't offer a bigger size. They refuse to refund when their sizing is out- their fault. Won't buy from them again .Buyer beware !!!
Won't purchase from this company againNote that this review is not based on the quality of the product as I haven't received it yetHowever the customer service/ experience is terrible. I received a discount code, which is what made me decide to try this brand, but when I went to apply it I accidentally pressed pay instead of apply code. I immediately tried to cancel but was too late. So I immediately replied to the order confirmation and also messaged on Instagram to try and fix the issue (there's no number to call).Long story short, after waiting about 24 hours for a response, they won't do anything to fix the issue, as it's already in the system. Granted the issue is initially due to my own error but the experience means I will not be purchasing anything else from here.Hopefully the product is good when i receive it at least
Won't purchase from this company againNote that this review is not based on the quality of the product as I haven't received it yetHowever the customer service/ experience is terrible. I received a discount code, which is what made me decide to try this brand, but when I went to apply it I accidentally pressed pay instead of apply code. I immediately tried to cancel but was too late. So I immediately replied to the order confirmation and also messaged on Instagram to try and fix the issue (there's no number to call).Long story short, after waiting about 24 hours for a response, they won't do anything to fix the issue, as it's already in the system. Granted the issue is initially due to my own error but the experience means I will not be purchasing anything else from here.Hopefully the product is good when i receive it at least
I am big fan of NeoPro products and have achieved Gold status since they started the rewards program! You can imagine how much hard earned $$ I’ve spent on NeoPro products! In my recent purchase, the jersey I received was a returned product, ie it didn’t have the clear baking paper like paper in the packaging and the jersey was poorly folded.I noted a very very tiny hole on the sleeve. This also happened in one of my previous purchases and I received a refund as I already purchased a new one before submitting a warranty claim. So kudos!However, in the recent instance, I emailed a photo of the hole requesting for a replacement or refund, I was told that I was trying to do a dodgy by submitting the same photo as my previous claim! Absolutely disgusted! I admit the photo looks identical as I took it under the same lighting condition. I then send through another photo and never heard back since. That is the last product that I will buy from NeoPro!Reply to NeoPro: Firstly, thank you NeoPro for taking the time to reply. After I realised that the photo does look identical, I immediately took another photo and send it back. As mentioned, because the hole was tiny, it had to be zoomed in to clearly show it. Given this was a customer return, surely there is a possibility that it was returned faulty. The jersey was out of stock for quite sometime and suddenly there was 1 in stock due to the return. There are also other reviews here indicating there was a tiny hole after the first wash. No matter how good your quality control, there will definitely be a small number that would have slipped through the cracks. I am loyal a customer who has bought over $1,000 worth of your products, why would I ever want to scam you? If I wanted to, I would have done it much earlier. Makes no sense, right?
I am big fan of NeoPro products and have achieved Gold status since they started the rewards program! You can imagine how much hard earned $$ I’ve spent on NeoPro products! In my recent purchase, the jersey I received was a returned product, ie it didn’t have the clear baking paper like paper in the packaging and the jersey was poorly folded.I noted a very very tiny hole on the sleeve. This also happened in one of my previous purchases and I received a refund as I already purchased a new one before submitting a warranty claim. So kudos!However, in the recent instance, I emailed a photo of the hole requesting for a replacement or refund, I was told that I was trying to do a dodgy by submitting the same photo as my previous claim! Absolutely disgusted! I admit the photo looks identical as I took it under the same lighting condition. I then send through another photo and never heard back since. That is the last product that I will buy from NeoPro!Reply to NeoPro: Firstly, thank you NeoPro for taking the time to reply. After I realised that the photo does look identical, I immediately took another photo and send it back. As mentioned, because the hole was tiny, it had to be zoomed in to clearly show it. Given this was a customer return, surely there is a possibility that it was returned faulty. The jersey was out of stock for quite sometime and suddenly there was 1 in stock due to the return. There are also other reviews here indicating there was a tiny hole after the first wash. No matter how good your quality control, there will definitely be a small number that would have slipped through the cracks. I am loyal a customer who has bought over $1,000 worth of your products, why would I ever want to scam you? If I wanted to, I would have done it much earlier. Makes no sense, right?
Happy to have been proven wrong, as was a bit skeptical. Started small with a jersey on sale and all good from there. Order, confirmation, communication nothing to complain about in the contrary. Original design and good quality. Ended ordering again and same satisfaction. My go to place before anywhere else.
Happy to have been proven wrong, as was a bit skeptical. Started small with a jersey on sale and all good from there. Order, confirmation, communication nothing to complain about in the contrary. Original design and good quality. Ended ordering again and same satisfaction. My go to place before anywhere else.
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