Review Time
When you make the purchase the website states that it takes 1-5 business days. I placed my order on the 12th. I didn't recive any tracking info until the 19th. I only received that info because I had to ask for it. And here I am on the 22nd with a package still sitting at the origin facility on the other side of the country. So 1-5 business days is a lie.
Everything went well with ordering and shipping. I purchased just before Christmas and the ordering process was easy. I got my product before Christmas, which was also great, since it was a gift for my wife who often has lower back pain. The idea of the product itself is great...but it did under-perform for my wife. She wasn't happy with the products massage strength or battery life. Again, this product is probably awesome for minor lower back pain but just didn't work for my wife.
My wife didn't like it as it wasn't helping her. Its mildly warm on all modes, no option to change heat level. Within 3 days I wanted to return. MUST KNOW that return is not straightforward. You have to contact them via email. They would ask for pictures of the product and packing. If they approve your pictures, then comes the best part, you have to pay for the packing and shipping to Las Vegas. NO FREE RETURNS. So think again if you want to order it l. Lol. I returning it anyway!!
Do be honest my girlfriend is not very happy with it . It’s not that worm and the massage is not that noticeable, you can feel it just a bit. Not happy at all after spending $165 . If you can refund my money back that will be great. Thanks
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