Name: nunababy.com
Telephone: 08009520062
Rating: 4.2

Magnolia F. Guest

horrible customer service

Horrible customer service, once they get your $ you are on your own. I reached out to customer service when I received my stroller about how I was disappointed with a stroller with parts seemed faulty and cheaply made. I wanted to see if I could possibly trade it in for a different stroller & pay the difference, but told me to work with the retailer. After 6 months of back and forth Nuna nor retailer could not do anything. After I expressed to Nuna I was disapointed, customer service team responded “we will share this with our team!” Moms- go with other brands!!!

Date of experience: Sep 03, 2023

Cameron B. Guest

2 years ago

Wheel replacement

We bought the nuna triv a few years ago and have been very satisfied with it. Then the wheel got a tear in it so we contacted nuna for a replacement wheel, which they promptly sent to us free of charge! They were a pleasure to deal with!!

Date of experience: May 05, 2023

AB68 Guest

2 years ago

Nuna travel system

I contacted nuna customer care about one of their travel systems. There was a bar that broke on it. It got replaced. The service and communication was excellent. I was honest with them and them with me. I can’t thank Caroline and Lisa for their help. Would recommend nuna to any mum to be. Thanks again for everything.

Date of experience: May 03, 2023

Ben Baker Guest

2 years ago

Brilliant customer service :)

Super impressed with Nuna's customer service. I lost the newborn insert for the Cari Next and Nuna has sent me a replacement free of charge! Many thanks to Ella and the team.

Date of experience: Apr 24, 2023

Nate Sanders Guest

2 years ago

Great with spares!

Nuna have been quick, helpful and very generous helping me with losing a car seat strap - they have sent me a new one for free 🙂 they answered my query form submission quickly and accurately.

Date of experience: Apr 21, 2023

MS Guest

2 years ago

Amazing customer service

After a lot of research, we settled on the Nuna Triv and it has been a great buy. We also recently needed a new rain cover for it and were unable to find one to buy but Joanna at Nuna's customer service sent me a new one free of charge. 10/10

Date of experience: Apr 20, 2023

Jonah C. Guest

2 years ago

Amazing service

We had lost a strap pad from our mixx next and Lisa very kindly sent a replacement free of charge. Amazing customer service!

Date of experience: Apr 19, 2023

Lin0xs91894 Guest

2 years ago

Great customer service

Great customer service both via phone calls and email, very timely responses and couldn't have been more help, Thanks again

Date of experience: Apr 19, 2023

Alfred Hughes Guest

2 years ago

Really helpful customer service

Really helpful customer service. I called asking if they sold spare mattresses for their carrycots. They didn't sell them but offered me one free of charge which they have sent out to me. Really wasn't expecting that.

Date of experience: Apr 14, 2023

FC22 Guest

2 years ago

Excellent customer service and experience

I called the customer service team and spoke to Lisa. She was extremely helpful and explained clearly what was needed to request a replacement part for my grandson’s baby rocker. I was most impressed with the speed at which my request was handled (it was the same day). Thanks so much Lisa. I am over the moon that you were able to locate the part requested!