nunababy.com

4.2
4.2 Based on 153 reviews

UK CUSTOMER REVIEWS ONLY. For Global support contact: info.usa@nunababy.com Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a gl...

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Average Rating

4.2

/
5

153 Reviews

5 Star
77%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Shayne
Exceptional customer service provided…

Exceptional customer service provided when requested for a extra insert cushion for Nuna Leaf. Prompt respct via emails and good communication with the team.

5
Date of experience: Apr 12, 2023
Macy
I am happy with the product

I am happy with the product. We bought all travel set for our little son. 2.5 years later pushcair (which is used the most) is still in a fair condition. Customer support is great, we lost our rain cover and get a new one without any problems.

5
Date of experience: Mar 22, 2023
Chet
Wonderful customer service

Wonderful customer service, helping us with a broken pram frame. Staff always responded quickly and helpfully. Would definitely recommend.

5
Date of experience: Mar 15, 2023
Highly professional service

Quick response, professional communication and problem solving.

5
Date of experience: Mar 13, 2023
iSayYes
Stay far far away from this company

Stay far far away from this company. Nothing like spending over 800 dollars on a car seat to have the cheap plastic clip that apparently is supposed to hold your child and the seat in place during an accident completely explode into pieces during a simple install. The customer service is atrociously bad. I believe it is actually only one person who works for customer service and she has zero care for her job. She could care less that the seat harness exploded. No care, sympathy, compassion at all.My last interaction with Nuna was and I quote:“As explained, this part is hard to break. If you feel insecure about using the car seat, kindly return to the store and ask for a refund (it will be under their own discretion.) At your disposal, “That is not a company who cares about safety or their customers at all.

1
Date of experience: Mar 07, 2023
Stephen Bell
10/10 experience with Nuna customer…

10/10 experience with Nuna customer service. Responsive and super helpful. Couldn't ask for more.

5
Date of experience: Mar 07, 2023
Shirley Harris
We called customer service regarding…

We called customer service regarding getting a spare part for our highchair and they sorted it straight away and are sending out a replacement for us. Great customer service! Worth the premium price for the service

5
Date of experience: Mar 02, 2023
CK65
Great customer service

I contact them for a spare mattress for my carrycot and the service provided by Sarah was great, got an answer within 1hr! We love the product itself! I definitely recommend them

5
Date of experience: Mar 01, 2023
Flynn Lewis
Replacement part for high chair.

The Nuna team were very quick in replying to my problem and identifying the replacement part required.They have also very generously offered this replacement free of charge.

5
Date of experience: Feb 27, 2023
Dede Clark
Great customer service

Contacted nuna with regards to a part needed due to an accident and they immediately sent a replacement. Very helpful.

5
Date of experience: Feb 27, 2023

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Business Details

  • UK CUSTOMER REVIEWS ONLY. For Global support contact: info.usa@nunababy.com

    Family is where our story begins.How do we give baby a spot at the table? Answering that led us to design our first ever product—the ZAAZ™ high chair—launched in 2007. We’re a global brand with roots in Amsterdam. The practical side of family life is a constant source of inspiration to us. Raising little ones is immensely rewarding and demanding, often at the same time. And it isn’t all about the children either. Our own adventures in parenthood have shown us that practical and beautiful is the perfect balance when it comes to gear. There’s nothing we appreciate more than clever design—thoughtful solutions—that bring us a sense of joy. Designed around your life.See more

  • email infouk@nunababy.com
  • call 08009520062
  • language https://www.nunababy.com

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