nurecover.com

3
3 Based on 1.8K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3

/
5

1.8K Reviews

5 Star
41%
4 Star
7%
3 Star
4%
2 Star
5%
1 Star
43%

Filtered Reviews

Filter Reviews

Review Time

Shepherd Brown
My new Nurecover steam sauna is…

My new Nurecover steam sauna is absolutely outstanding. I can’t believe how easy it was to set up and how fast the seam fills the sauna. I highly recommend adding this to your daily retune.

5
Date of experience: Oct 30, 2024
Fern S.
Excellent service

Excellent service ! Great product I would recommend !

5
Date of experience: Oct 30, 2024
Homer
Excellent Customer Service and Great Product!

Communication was impressive from the moment we put the order to the day of the delivery. They delivered to Puerto Rico and the address was bit confusing and they contacted us to clarify the directions for the delivery. The sauna and the ice bath arrive a couple days later and have to tell you that the product works a lot better than advertised, We just LOVE IT!

5
Date of experience: Oct 30, 2024
Judith C.
Will never buy from them again

Will never buy from them again. Product is low quality, and the amount of issues I have had. AND they will not give a refund. Ever. They will replace if you can prove the item is faulty (asking for a video of you putting it all together every single step etc. Don't waste you money. Save some more $$ and get the top quality products that also come with good customer service

1
Date of experience: Oct 29, 2024
Evan Smith
Terrible Customer Satisfaction

Defective product. The air ring was damaged after minimal normal use. No solution offered by nurecover/

1
Date of experience: Oct 29, 2024
Really bad quality product - stay away

Really bad quality product and not worth the price at all. As someone who really likes ice baths and sauna, this was one of the biggest flops I have ever had. Ice baths price should be max 60€ for that quality - Sauna price should be max 50€ as it does not heat up at all. Apart from that they sent the wrong plug-in so I needed to buy an adapter. Return policy is a scam at all. If I could return I would do it even I only get 10% back

1
Date of experience: Oct 29, 2024
Rosa García
I didnt buy anything

1
Date of experience: Oct 29, 2024
Irene Baker
Trash product; horrible customer service; SCAM

Truly the worst company I’ve ever had the displeasure of doing business with. We spent $300 on a sauna that never worked and months communicating with the company to be sent 3 of the exact same steamers and the sauna still doesn’t work. It doesn’t even reach 100 degrees F. I feel scammed.

1
Date of experience: Oct 29, 2024
ByAmaZz94
Customer service is appalling

Ordered the sauna pod a few weeks ago. Arrived a few days later. There was a large rip in the cover so cannot be used. I’ve contacted their so called customer service who said they would send a replacement out yet it’s been over two weeks now. So I’ve paid a lot of money for something that’s just sitting in a box. Not good enough!!

1
Date of experience: Oct 28, 2024
Winnie Fisher
The steam generator broke after 8…

The steam generator broke after 8 minutes of use on the first use. Here I sit 2 weeks from the time I made first contact about a replacement part and I still do not have a replacement or even a credible tracking number. Horrible quality and horrible customer service. I will strongly advise against any one else purchasing product

1
Date of experience: Oct 27, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More