Name: nurecover.com
Telephone: 000000000
Rating: 3.0

Venetia Wilson Guest

If I could give no stars I would

If I could give no stars I would. I ordered the sauna with the dry heater. The sauna arrived within the reported 3-5 days which was impressive. However, I didn’t receive the dry heater. I contacted customer services to chase this up as it looked on the delivery information like I had received it, when I hadn’t. The customer service is absolutely appalling. I sent messages/emails back and forth to them, to which they just either replied the order was on its way or just didn’t respond. As I was due to get a free grounding mat with the delivery, this was the item that was showing as being on its way. I’ve now received the mat, delivery is showing as complete, but I’ve still not received the dry heater or an answer as to its whereabouts. There is no indication that I will receive it, or if it has even been shipped. No apology. No offer of reimbursement for the item I’ve paid for but not received. And to cap it all, having been thoroughly disgusted by the service I’ve received, I’ve asked about returning the sauna (not been used at all), to find I have to meet all the shipping costs (from UK to USA) AND I won’t get all my money back because they take a percentage off for restocking! An absolutely appalling company.

Date of experience: Jul 07, 2025

Muriel Morris Guest

8 months ago

Bought their “dry” heater that they…

Bought their “dry” heater that they advertise with the sauna. The heat bent the poles that keep the sauna upright.

Date of experience: Jul 06, 2025

Increase C. Guest

8 months ago

Scam likely!!

Not only has it been 3 weeks and I haven’t received my order, 2 days ago I was randomly charged for a whole second order that I never made. And I cannot contact any customer service! This company is a scam!

Date of experience: Jul 04, 2025

NightTracer2965 Guest

8 months ago

It does not get to the advertised temp

It does not get to the advertised temp. Max with steam so far is 112. The chair is made for children. The plastic poles warp, melt, with the heater. I had to get metal replacements.

Date of experience: Jul 04, 2025

Winter Taylor Guest

8 months ago

Ice bath

The ice bath has crappy plastic connections that constantly want to leak. The instructions are terrible. The chiller didn’t work. But they did send me a new one without much hassle.

Date of experience: Jul 04, 2025

Alex Guest

8 months ago

Awful service

Website is unclear on how to cancel recurring charges, when you attempt it doesn’t work, then they charge you and will not communicate with you, just use some type of canned responses. Will never buy again.

Date of experience: Jul 04, 2025

Alec Guest

8 months ago

Ordered something over a month and a…

Ordered something over a month and a half ago, still haven’t seen it and the tracking number provided doesn’t work. Difficult to get a hold of anyone to ask for a refund because I doubt I’m going to get what I ordered.

Date of experience: Jul 04, 2025

Geoffrey Wright Guest

8 months ago

Yet to receive

I have now been charged twice for two orders and have not received the first order still.

Date of experience: Jul 04, 2025

Nicolas P. Guest

8 months ago

Although all the items were delivered…

Although all the items were delivered in a timely fashion, no parts were missing, and the quality is very good. The issue that I had was the hoses and connectors along with the exterior pump were not adequate. The system did not function correctly at all, and I had to replace each in every part. The chiller does work well and maintain the correct temperature, but it wasn’t until I got all new hoses all new connectors and a new water pump. That was for the cold plunge.The sun worked perfect perfectly. At the end of the day I’m very happy with my purchase, but disappointed in the amount of work I was required to do to make it functional.