Review Time
Only giving one star because 0 wasn't an option. If you are in the UK please do not order! Not only will it not arrive, but the company are hopeless at communicating in a timely manner. They refuse to acknowledge many requests and just tell me they are hopeful it will arrive. This was a Christmas gift and I will not arrive in time. The tracking updates are not actually updated, apparently my package has been in the air for four days! Useless save your money!
Takes forever to be delivered. Still missing the ice bath chiller (pro) and ordered these items a month ago. I keep trying to get in touch with customer service and no one is calling or emailing me back. Considering the water chiller is the most expensive item I bought it’s really upsetting and frustrating that we haven’t gotten it delivered and the shipping status states “no update”
I ordered my Sauna and Ice Bath on 26 November for Christmas presents. Ice bath came in two days however 26 days later I have yet to receive my Sauna. Customer service is terrible. Cant get through to anyone and no get backs to you with any real information. It is now 22nd December and have no ideas if it's coming at all. I am not happy as it was a lot of Money spent.
I love the sauna, the directions are horrible, I had to watch you tube videos to figure out how to correctly assemble and use the product successfully! The top is difficult to move lock/unlock and how do you turn the thing off???? I have to unplug it..uggggAlso how about heping us to the fact that the water builds up in the sauna and the water inside the steam pot needs to be dumped, everything wiped down...just some dam basic help!!!1
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