Review Time
I'm possible to get support.I have 365 email via Godaddy that I am leaving due to poor customer service and outlook won't let me back up my email. Godaddy set up a business account and I can't even reach Microsoft through that. I am unable to back up my emails to exit using 365 as my new provider offers free emails. I tried calling Microsoft support line but the computer just tells you to go online and there's a loop with no support at the end of it.Godaddy has told me that Microsoft is updating 365 and I'll have to wait until that's done to do a backup.IQ3 2024Microsoft returned $8.4 billion to shareholders through dividends and share repurchases. I can't even get support.What a disgrace Microsoft has become with it's zero customer service.
Absolute disgrace. No support whatsoever. They have the phone system set up that from the time you make a 2nd call the phone auto voice just tell you to visit a website that I cannot understand what she says.Then cuts off.And thats me trying to renew a subscription.
Remember when you could do essential tasks like saving a file to a folder on your computer, sending an attachment by email, copy and paste (well, that's never been good). Anyway, in their relentless quest to add new features you don't need, microsoft are also systematically making their product worse and worse from a functional perspective. Saving a file in know location? You will need about 6 clicks now not one and even then you need to double check. An attachment - nope - now it's a link, but don't forget to give the recipient permission to access that link. If only you can figure out how. But hey - now you can get ads on your log-in screen and half-developed, RAM hungry bloatware like Teams. I miss Windows 7. Heck even windows 10 is better than this pile of crap.
If I could give zero start I would. Since logging my issue I have spend over 6 hours on hold over various calls with absolutely no progress. If my customer service was this bad I would be out of business. I am still no closer to resolution despite the apparent 48 hours guarantee, and have yet to actually be able to speak to a person who can assist me. I have been told so many times I have had my ticket being escalated it must surely now be sitting with the CEO.
Totally sucks in comparison to other products which are out there. Not user friendly and very limited functionality. It’s complicating rather than facilitating things. I can’t believe how a CEO can get away with such a product. The board is asleep, but there will be a day of reckoning for this company.
I have subscribed to Microsoft 365 for two years. Year one cost $99.Year two cost $109.They now tell me that Year three will cost me $159!!!A 45% increase!!This would appear to be a flagrant abuse of market power.These people deserve the scorn that they deserve.
Complete crap, all numbers are automated and provide zero help for urgent matters. Frustrating process trying to get through to receive real help, especially for paying customers. Wasted over 50mins waiting, agent was completely useless and as a result was rooted back to switchboard. So angry...
Buying Micrsoft 365 - somehow it managed to provide me with 12 licenses instead of 1. So 12 times the price. Only realised this after the payment was taken because they bill on the day of payment. Contacted the customer service - only available in US, so only contactable late in the day and costly to phone. Instead of helping me to cancel, they insisted I buy another single licence product in order to allow the cancellation to proceed. And then passed it off as if they were doing me a favour by refunding on what I had already paid - but it has become clear that in fact it was just a refund on the remainder of the coming month, now I have the invoice that came three weeks later. I cannot believe how much money they have had from me for nothing. Finally, cannot get the product to work properly across 2 laptops in One Drive.Do not recommend purchasing 365 - going back to one device installation which works out so much cheaper and more reliable to use.
Claim your business profile now and gain access to all features and respond to customer reviews.
