Review Time
Have used Mircosoft for many years and paid the monthly £9 fee however I can no longer access microsoft via a desktop and can only use the online version due to an issue with the verification codes which are not being sent to allow me to log on. Microsoft have advised they are aware of the problem (hundreds of individuals having the same problem from online forums) but there is no timescale for it to be fixed. I've now stopped my £9 subscription. It seems microsoft don't really care about the issue but are happy to take money. Not good enough customer service to resolve the issue
Bill Gates should be ashamed of himself. I have just cancelled my Microsoft 365 subscription after being notified that it is going up from £59.99 to £84.99. This is an over 40% increase on the previous year and sums up the current greed going on in the USA at the moment. Shame on you Gates!!
Don't know how an approx 50% increase for my MS365 subscription can be justified. And since my 2025 renewal, apart from the ridiculous increase, I've noticed both a reduction in asset inclusions and grammar check glitches and anomalies. Yes, my laptop's up to date and so are my applications. Another result of no real competition.
I got a email from them saying that I'm going to be charged £499.99 for the annual subscription which I do not recall apply for so I call the customer service line 02045916663 , true SCAM great story , I never been racist and have a lot of patience for the Indian Tele workers and usually they are very helpful but this guy Johnathan obviously not his real name thought it would be great to argue with me and call me every name under the sun after I refused to download an app which had 2.3 reviews on playstore and this app allows him to see my phone screen as this is how he ment to cancel the subscription. Here is where I realised it's a SCAM. He started calling me a motherf*cker and telling me I deserve it , I deserve it repeating it like a child and calling me name after name and saying I live in the UK why do I live there I must be so poor , which is true but not the point just plain rude. I never met a man so rude calling me stupid as I can't download an app and I have a poor person phone because I cannot record the call (pixel 9 pro) doesn't allow it for privacy reasons wish I did as I would of loved the police hear his harassment, asked for manager and he says he is and I realise this is a load of bs and I should hang up but kept trying to record his relentless name calling in the end he hung up as I stopped arguing and he wasn't getting the satisfaction of shouting at a lady.I am sorry but I have lost all respect for the customer service industry.Google the customer service of Microsoft 365 and called their number and tried to cancel through them but they don't even have an account with my number so that explained everything always go to the source. Microsoft need to crack down on their security because these people are giving a very bad image for the company.
I am a small (1 person) business. Bought 3/14/25. Had trouble setting up. You really need an IT person. On Sunday I had trouble logging in but was unable to to get support on the phone. Finally spoke to human being on the phone today. He said I can't get a refund after 7 days. Against policy. (They push you buying a year subscription instead of a monthly one because it "saves money"). Waste of money.
I have been using MS applications since before the bundling into Office. In recent years, the SW continues to get worse. Typical of a monopoly - no incentive to serve the customer. The fact they went to s subscription service just adds insult to injury.
Microsoft is absolute rubbish now with this 365 crap, 2016 home student office was way better. Extremely disappointed, all the added extras are a complete waste of time BRING BACK THE OLD MICROSOFT WORD, EXCEL AND POWERPOINT..... The new one doesn't even have the read aloud feature, going backwards Microsoft!!BIG SCAM you need to by Office basic, Microsoft 365 and OneDrive just to run it all, money hungry....
I am so shocked and disappointed by the negligence of Microsoft with this software. It's so palpable, that it seems malicious, as I simply couldn't imagine so much unintentional incompetence from a company.Firstly: Office365. A software package that was incredible 10 years ago, and virtually never improved. Almost all changes made after 2007 just worsened the software. But the straw that broke the camels back was when MS attempted to scam me. (It's nothing less than a scam) where the price of my package was increased by 50% out of nowhere. I was notified that this would happen by email... 6 hours before it was actioned... at midnight. So I was asleep during this whole thing.After contacting customer support, I found out that they "upgraded"(Downgraded) my package to include co-pilot and their AI slop. This was a complete betrayal of trust, and even though I got the charge reversed, I immediately cancelled my subscription.Secondly: One Drive. This software is a Virus. There is no other way to put it. It vandalizes my files, changes things on my computer without permission and swamps my entire explorer interface with stupid symbols over every file. I never asked for it to try and back up my whole computer, and I suspect it will hold those files at ransom when the subscription finishes. I am currently looking for a ways to remove this software from my computer, but it's a nightmare (You know... like a virus.)My experience with this software is shocking, and I'm pleased to finally have found the means to move over to an entirely different ecosystem. Thank god.
Despicable company and so typical of big corporate companies. MS and Google the worst. Paid 5 times for Office365 in January got 3 of them returned which was proof of guilt but not full redress. Paid 2 times in February last payment 10th February 2025 - £10.49Microsoft*Store £10.49 - had to reset my ONE DEVICE to factory settings but should have 5 applications BUT just been asked to pay again for 8th time in 2 months - GO TO HELL will find an alternative is Bill Gates really that hard up????
When typing an e-mail in Outlook (classic) from Microsoft 365, every time totally unnecessary CPU load causes the fan to become loud and the battery to get emptied quickly. Microsoft does not fix this bug for many months.If you have the same problem, please look for "High CPU usage when typing a message in Outlook" and join us to complain at Microsoft Answers!
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