olivercabell.com

2.2
2.2 Based on 883 reviews

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Average Rating

2.2

/
5

883 Reviews

5 Star
21%
4 Star
3%
3 Star
7%
2 Star
10%
1 Star
59%

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Review Time

Eversley
Extremely Frustrating experience

Extremely Frustrating experience with zero customer service. Don't be fooled by the shipping timeline, they wont ship and you wont hear anything from them if you try to reach out.

1
Date of experience: Apr 22, 2025
James Scott
International returns are a big issue

Ordering, customer service and delivery where very good. Only issue is returning products outside the US, big customs bill and returning the product is extremely expensive as you need to pay your own returns and company applies a $20 discount on returns. Do not order from abroad, Europe in particular. read the fine print on their T&Cs.

2
Date of experience: Apr 22, 2025
DO NOT BUY

DO NOT BUY! They’ve gone from great quality shoes to bad and now shocking! You could get better quality at Kmart. The new material is so cheap and vile. Barely wearable. Plastic, cheap, nasty. Stay away! This brand deserves to go into liquidation. They are ripping off customers

1
Date of experience: Apr 18, 2025
Walker Foster
Would not even give them one star

Would not even give them one star, ZERO communications!!!! The shoes are awesome, but the customers service is the worst I have ever seen!! Whoever owns this company is asleep at the wheel! How could you let a good product be pulled down because of something so simple as communication. No order confirmation email ...no shipping updates ... Nothing . This second pair I have order and it's the same thing again !! BEWARE if you order !!!

1
Date of experience: Apr 16, 2025
Kaden Howard
In 2022 I ordered my first Low 1's from…

In 2022 I ordered my first Low 1's from Oliver Cabell. It was a super nice leather shoe and I wasn't in doubt that I would have another new pair here 3 years after. I was expecting the same nice quality leather shoe but instead I got a cheap version of an adidas sneaker. Not at all the same quality leather shoe as last time. Will never buy from Oliver Cabell again.

1
Date of experience: Apr 15, 2025
Sheena Patterson
Bought shoes and paid for expedited…

Bought shoes and paid for expedited shipping, and still, my shoes have not been shipped. Folks, no customer service to contact via phone line. I should have read reviews before I bought them. FRAUDULENT BUSINESS WITH CRIMINAL INTENT TO DEFRAUD. DON'T BUY!!

1
Date of experience: Apr 14, 2025
thelama9085
DO NOT ORDER FROM THESE CLOWNS!

These guys are absolutely the worst company to deal with. Shoes arrived full of creases and are not real leather. Extremely cheap looking and feel. $80 dollars duty on $200 dollar shoes. Stay far far away from these clowns. Worst shoes I’ve ever bought.

1
Date of experience: Apr 13, 2025
Madelaine Lewis
Really 0 stars,Ordered expedited…

Really 0 stars,Ordered expedited shipping early April and no shoes and no response from customer service. JUST DON’T PURCHASE ANYTHING!

1
Date of experience: Apr 10, 2025
I strongly advise against purchasing. 0 customer support

I strongly advise against purchasing from Oliver Cabell. My experience highlights significant issues with their sizing, return/exchange policy, and customer support.I purchased shoes in my typical size, consistent with numerous other brands, but the Oliver Cabell pair fit uncomfortably tight. While initial shipping was paid, and a $25 introductory discount was applied, resolving the sizing issue proved impossible without significant financial penalty.There appears to be no straightforward exchange process. Returning the shoes results in the forfeiture of the $25 discount. To re-order a different size, I would incur shipping costs again. Essentially, returning the ill-fitting shoes means I lose approximately $50-$55 (original shipping, lost discount, potentially other fees) and receive no product in return. This policy effectively penalizes customers for Oliver Cabell's unreliable sizing.Compounding the issue is the complete absence of customer service. Despite sending multiple inquiries over the past week seeking clarification or assistance, I have received no response whatsoever. This lack of communication is unacceptable and leaves customers stranded when problems arise.Based on this experience, I cannot recommend Oliver Cabell. Their policies seem designed to disadvantage the customer, and their lack of support is appalling.

1
Date of experience: Apr 08, 2025
Giovanni M.
DO NOT BUY

Ordered a pair a few weeks ago and it says that they’re delivered but they haven’t come in. Also it kept delaying a couple days prior to the “delivery”.

1
Date of experience: Apr 08, 2025

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