Review Time
Top up to the worst service. Dear one plus reply. You said that cross region service is not possible. Your staff said we will fix it even if my phone is from India. Why they didn't tell me this in first go? Why did they ask me to send the phone if it is from India? followed by when I called them up, they said they fixed it. Why did they lied ? And when I received the phone. They returned saying they don't have compatible screen. When I escalated it to the supervisor Ana she said technical team said phone was fine and there was no fault. If there was no fault then why did they delete all my data? She then asked me to send screenshot, to which she apologizes and said we will fix it and she will personally over see it. So I send the phone again and checked after couple of days. She said it is fixed and we will moniter it for few days. Then she confirmed that it was fixed. But when I received it phone was not fixed. To conclude your point (that you don't serve cross region) does not make sense. And your technical team along with customer actually don't care. This equals to bad customer care service. Last point you mentioned that my complaint was escalated and be patient your team will sort it out. I have received the phone again and it is not fixed so not sure how everyone is going wrong in your team from phone software to customer care to technical team to someone responding to my comments like you...
I used to love this product and company, but since they have become part of the oppo group the customer service has gone down hill. Response are slow and usually unhelpful (i.e. Can already find the info they reply with online...we can all google issues and how to solve and signing off an issue that I have no resolution for and using nonrelevant historic chains to state they are going to close my ticket). After much thought and disappointment with oneplus I now plan to get rid of my product and never use again.
Hi OnePlus My name is Chandra Sekhar Reddy mulaMy OnePlus 8 pro mobile have green lines submitted OnePlus service center on 11-10-2023 today onwards I don't have voucher code I am chatting OnePlus what'sapp team and call OnePlus customer care still I don't have any mobile iam OnePlus costumer since 6 years what can I do please tell me. please give voucher otherwise please give me my old OnePlus 8 pro green lines mobile.
We have been using the TV for 2 years now and started facing various issues:-1. Time lag while playing2. Automatically stops playing and gets reset to home page.We were managing with this and didn't bother. But our patience ran out when the remote stopped working, we tried to buy from company but it was not available so we bought from market. That remote also stopped working in 15 days, till date we have changed 3 such remotes. We tried to contact customer support via call / mail but there is no support at all after you buy there product. The remote is unavailable since ever, they don't care to resolve or support.We never faced this problem in Samsung the other tv we have since 10 years.Current case ID IN053109TV231018024
I had a problem with screen on my OnePlus Nord 2. It started showing purple like stains underneath the screen. Phoned customer service got label for royal mail to send it to repair centre and in 3 days phone came back fixed under warranty. Very happy about the service. If only other companies would care about customers like OnePlus does. Thank You very much.
I've been your customer since 3t. Never had a problem. Ordered the 11 recently and massive issue in getting it dispatched regardless of my paying for express delivery. Very unhappy that I get refused a manager (but one MAY call me in 3-5 working days). Absolutely shocking customer service. Very close to cancelling the whole order, you're really trying my patience when I've been confirmed you do have stock and I'd be happy to get a partial delivery but apparently that's not possible. To add insult to injury they'd rather refund the shipping instead of actually dispatching my order. Really?Get better at serving your customers!Edit (13/10/23)Their below response is absolute nonsense. Not only this was not made clear ordering, their cs team never explained this. Too little too late, I've cancelled my order now. UselessEdit: 17/10/23Their complaints team has not bothered to check how terrible their cs was, nor do they understand how to correctly set up a "pre sale". They offered me a voucher of 20 euros (yes, euros and not pounds) and keep pushing on this ridiculously offended proposal. DisgustingEdif: 19/10/23What a terrible response, which assumes I don't know how vouchers work. Not to mention the complaints team has conveniently "forgotten" to respond to me yesterday. Let me paste the part pertaining to the voucher:"The offer for 20-euro voucher still stands, you will be able to use it on the UK website where it will deduct the GPB amount equal to 20 Euros. Would you be willing to accept it?""Would you like to receive the 20-euro (~17,33 GBP) voucher to use on your next purchase?"So it's not even 20gbp and they want me to accept this? Not even a courtesy call, not even taking the time to read my concerns and requests to check previous comms or to tailor their responses (most of their responses are copy pastes from the original response).Edit: 20/10/23Complete silence. One plus really doesn't care about their customers.Edit: 21/10/23I responded back to same thread and yet the north American cs answered me? What kind of system is this?! Edit: 23/10/23Still no reasonable response or update from the complaints team, this is taking way too long 🤬Edit: 24/10/23I keep chasing for some reason it's not reaching the complaints team or creating a ticket elsewhere. Terrible system, this is only aggravating me moreEdit: 25/10/23Once again I've detailed several complaint points which have all been ignored by a so called complaints manager, who is now offering a £20 instead of a 20€ voucher without understanding how insulting the amount is.My request for a call is apparently not possible. Given how there is a complaints line I've called into, it's an obvious lie that they can't call me directly.My request for the managing director's email has also been ignored.Having worked in customer service for years, and being a cs supervisor at my own job, I am disgusted by how horrible they have been. Read my complaint points and desired resolution, check the comms, and then respond to each point before offering the resolution and explain why you deem it fair. £20 is NOT a fair though out offer and the more you fail to do your job the more aggravated I'll be - simple.Edit: 26/10/23It's like talking to a wall 🤦 let's show the poor response:"I apologize for this misunderstanding form our agent's side.Like I informed you before our managers do not handle customers, and you will not be contacted by one.I have also informed you before that our department communicates strictly through email.Like I asked before, if you believe that we did not understand your complaint, please help us and explain it so we can look for a different solution.I see that you have had another update on your TrustPilot post. Please explain how wrong we have been, so we can help you better.I will be waiting for your reply to assist you further.Have a great day."So I had to respond with the same thing I've said before (of course some minor tweaks) on 3 different occasions: 1. Phone call where I logged the complaint. 2. Via email (which was also ignored) 3. On a recent phone call.Even though I responded quickly, it's been 24h and no acknowledgement. Will this update prompt a decent response? UnlikelyEdit: 27/10/23Once again refused to accept responsibility or wrongdoing and no response since. I've asked for the managing director email 4 times to no avail. Hellooo?!
The left side border of my screen on my new OnePlus 11 which is only several months old started developing circles what looks to be like a separation.I tried to clean it it will not come off it seems to be under the screen when I press on it it helps make it go away but as soon as I release it it reappears.I called OnePlus customer service I explained the problem they're trying to get me to take a picture of it but it will not show when the phone is turned on and the screen is illuminated it shows better when the screen is dark, but when it's dark I cannot take a screenshot because the phone is in the off position.The person I spoke to on the phone gave me nothing but a runaround repeatedly asking me to send the picture I have no other means to send the picture nor do they have a walk-in repair store to assist me.I spent a lot of money on this phone it's only a few months old and I take very good care of my electronics. There is no other damage on the phone.I would advise people to stay away from one plus because of the poor customer service and apparent unwillingness to stand behind their warranty.
Worst service. First of all they make every phone with glass panel these days, once that is damaged, you'll have to visit the service center, take the token, and wait for about 2 hours just to submit your phone, then they'll take it and let you know if your phone will be repaired or not based on parts available. The whole procedure will consume the whole day. I feel bad for the people working at the service center because they are the ones to cater angry and frustrated customers. Slow service. You can't even contact them over number given online. Never buying oneplus again.
OnePlus' handling of our case ID IN053109TV231018024 exemplifies their frustrating customer service experience. Each time we contacted OnePlus customer support, we received nothing but delays and excuses. The constant requests for one more week to address the issue appear to be a tactic to wear down customers until they abandon their concerns. It's disheartening to see a brand that prides itself on quality and customer satisfaction engaging in such practices.
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