Review Time
Don't recommend OnePlus phones to anyone. My OnePlus 9R phone having vertical line over the display after the software update recommended by the device. However, I have approached OnePlus service centre and response was disappointed, said display is out stock with the company and advised to purchase 10R and pay the extra amount. Why I need to pay again since the issue with the device?
Sent a one plus 8 phone to one plus because it was dead. It was still under warranty. That was September 5th.its now November 15th and the phone has not been repaired. I keep getting the same run around. "Two to three more weeks.we are waiting for parts." This is unacceptable! Worse service ever! Do not send them your phone. I think they lost it. This isn't the first time I've heard that it will be escalated. It's still the same song and dance you've been telling me for weeks. I've been using my old 3G phone and can only send text messages. How would you like it if you were without your phone for over two months? I don't believe anything you say at this point.
The GPS on my first OP (5) stopped working after 2 years and customer support were unhelpful, no solution was offered, and after a while they stopped responding. I liked many aspects of the phone and managed without GPS until I decide to give OP another chance. I brought the 9 pro but again after 3 years the sim cards were no longer detected. Nothing could cure the problem. I was going to buy the OP 12 but will now buy Pixel 8 pro, hoping it will be more reliable. I may have been unlucky but I no longer trust the quality of OP components and do not recommend.
The worst service I ever received from a business.I purchased the OnePlus Nord some years ago when it was released. 2 months ago it started to have some issues with not recognising the SIM card. It went on and off until it really started to disturb my work so I googled some solutions and figured out that this issue is a known issue for OnePlus Nord users. I was quite surprised to see that OnePlus as a supposedly respectable business, did not inform their customers but allowed us to arrive to this situation when we are disconnected and unable to use our phones (there's already a group of 250 users that I found that have the same issue). When contacting OnePlus via their customer service email, their first reply was aksing for details. On the same day I replied and I had to chase them twice to answer AFTER A MONTH! They then provided with some template for solutions that made no sense (and no difference as after following the steps - the phone is still not working).Today I contacted the chat service and it was appaling. The only assistance provided was that I can send my phone to them and wait for 2 weeks while during these two weeks I will have no phone which I am using for work purposes (the phone currently is not functional in comparison to before when it was partially functioning when this problem went on and off).The biggest issue is that this is a known issue. Making a faulty phone and then trash it on your customers in such an irresponsible way while leaving your customers unable to work - this is disgraceful including your attitude and your faulty service.STAY AWAY FROM ONEPLUS!
One of the worst experience I have ever had with any mobile company, I have ordered OnePlus 9 one year ago worth 42000 rupees, First time I have invested that much money in my entire life in mobile phone. As soon as warranty over that green line has shown in phone, I was very frustrated and went straight to OnePlus service center they give me voucher of 32000 as replacement of my upper variant (12, 256gb) of OnePlus 9, now I have to order OnePlus 11r (8, 128gb), now it's been one week without any information of mobile. Never ever buy that OnePlus phones, I repeat never. Such a worst experience. I am attaching my order ID. And OnePlus if you read my comment, I am really really frustrated with your services, I need my phone immediately with no time. OrderId-M112308266311004874
I recently had a rather frustrating experience with the order processing of a OnePlus flagship phone. After encountering issues with my faulty OnePlus mobile, I received a coupon to redeem for a new device. Excitedly, I placed the order for the new flagship phone two days ago, hoping for a smooth transaction.However, my excitement has turned into disappointment as the order status has remained stuck at "preparing order," showing no signs of progress. This delay is especially concerning since today is the estimated time of arrival (ETA) for the delivery. I find it perplexing how they plan to deliver the device by the end of the day when it hasn't even been shipped yet.When I reached out to customer care seeking clarification, they mentioned that I should wait until today's ETA. While I appreciate their responsiveness, I can't help but feel skeptical about the feasibility of their promises. Moreover, they informed me that my concern has been escalated, but a resolution would take an additional 48 official hours. This elongated resolution timeline does not align with the urgency of the situation, leaving me even more frustrated.One aspect that compounds this frustration is the absence of an escalation matrix from OnePlus. This lack of transparency adds to the confusion and uncertainty, making it difficult for customers to understand the escalation process and the expected timeframe for resolution.As a long-time OnePlus customer, I've always held the brand in high regard for its products and services. However, this experience has left me disheartened and questioning the effectiveness of their customer support and order processing systems. I hope that OnePlus takes note of these concerns and makes necessary improvements to ensure a more seamless and reliable customer experience in the future.
Bought Z2 buds, contacted support as I needed extra ear pads. They gave me several addressees in Denmark, none of them have any parts at all. As any reputable company OnePlus ought to offer original parts to their products. Anyone knows that it's a good idea to change tge pads every so often for hygienic reasons. Not OK!TICKET #230823-010615
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