Review Time
The shipping does take a while but you are told about this beforehand and it is on the website. The delivery time does not bother me as it’s so so worth it. This is my fourth time purchasing from them and all pieces are gorgeous!! One of my favourite jewellery brands. Thank you so much!!
The bracelet is really lovely. Exactly what was advertised. However, the customer service is horrendous. I sent an email about my order and received no reply. The order also took 20 days to be delivered after saying the delivery would be between 4-8 days. So no impressed with that really I'd understand the amount of time if they were just honest about it. Rather than me being worried for the package not showing up!
I bought set for my granddaughter and one item was not suitable.The jewellery is lovely just the necklace was too long …I didn’t want a refund I just wanted to swap it with another one. I emailed used the chat bot loads of times and never received a reply. They have just answered today saying I left it too late to swap with something else !!!!Definitely will not use again or recommendI have just had an email asking me for more details 4 months after this review. I can’t find the order number as I just recently deleted the order in my email … but this confirms their lack of communication or the attention they pay to reviews and lack of customer service. I have my bank statement of my payment to you if as your email said to prove I was a genuine customer!!!
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