Review Time
Hi,My order is still blocked in Venlo since 6 days. It’s supposed to arrive tomorrow but it’s impossible, it’s in Venlo!!I tried also to track it with GLS courier, but the shipping doesn’t exist on their website, it means that is not in Italy !!!Please check, it’s important to be delivered tomorrow. I’ll go on a trip. IBE1306GB00060589401Thanks Giorgia
I read the reviews and was very worried at first. But then the package started moving and reached me in 13 days. Thank you.Date/Time Activity Event Code Location28th May 2021 04:49:21 OUT FOR DELIVERY27th May 2021 19:44:14 IN TRANSIT - HUB SCAN 27th May 2021 04:22:13 IN TRANSIT - HUB SCAN 26th May 2021 12:12:10 FEDEX CROSS BORDER PROCESS CENTRE 198 BASILDON, SS15 6TR, GB17th May 2021 04:36:07 DEPARTED GERAS LTD15th May 2021 11:11:03 TRACK NUMBER PROV
First the package was stuck in UK because of Brexit. Then it was in the Netherlands, then lost, then in the Netherlands again but nobody knows where, and last I heard, you had not even recieved the package according to you. Even though the tracking worked at first.I have been waiting for my package, which by the way contains irreplaceable items, for four and a halv months. How can your system be this unorganised?I read here that I'm not the only one having this exact issue with the same responses from you, with stuck in the UK due to Brexit, then Netherlands, then lost.It's an affront to all your clients.This is not the way to keep clients and getting new ones.
I realize the confusion is from FedEx on May 2nd according to my local tracking number it says my address was corrected.. But Stephanie here at FedEx told me a different story & that my parcel is being returned to sender or could be lost maybe even stolen but my retailer told me something absolutely different as well that my parcel is being delayed by my courier and was coming to me soon so at this point I'm not understanding why I'm being provided with false information??? Can someone please investigate this for me???? TRACKING NUMBER: BOO0593GB00153105301
This company has the worst customer service I have ever seen. I used Parcel Monkey to organize a shipping of a box of personal effects from Boston to Portugal. According to Parcel Monkey, P2P handled the shipping, the package got stuck in the UK due to Brexit, then went to the Netherlands and then was lost. When I contacted P2P by email, I was told they never received the package in their UK warehouse and refused to tell me which shipping company was supposed to deliver it to them. But then I was able to talk to one of their customer service representatives on the phone, who told me a completely different story. They told me the package reached their warehouse but then received an indication to be returned to sender and never went to the Netherlands. The representative didn’t know if the package was still there or had already left the warehouse and said he would raise an investigation, but would only communicate with Parcel Monkey. So what did Parcel Monkey tell me P2P uncovered? Exactly, the package never reached their warehouse. Then why was I told otherwise?? Their system is completely messed up and you will get different answers depending on who you talk to. What a horrible experience. I feel insulted and would never use them if I had a choice.
My ordered item has been on its way from the supplier via P2P to Royal Mail for SEVEN days. Surely someone could have walked down to the Post Office with it within an afternoon???? Very poor performance.
Sto cercando di contattarvi in tutti i modi possibili a causa di un VOSTRO ERRORE con l'indirizzo di destinazione prima che sia troppo tardi ma non ho ricevuto nessuna risposta! Vi ho inviato questa email:Hello.On April 25th I placed an order on the "Orelia London" website, tracking numer arrived to me by FEDEX on Tuesday is ORE2230GB89661257001.On Friday I received the tracking from the Italian shipper (nr. M4 611132354) but unfortunately the destination address is wrong.I have already contacted the Italian courier and they told me that the data sent by you to them was wrong.Now the Italian courier is waiting for authorization from P2P MAILING LTD to change the address with serious URGENCY.The correct address is this one:Assunta AnzaloneVia Nazionale 327NOCERA SUPERIORE (SA) ITALYInstead of the current wrong address:Assunta AnzaloneVia Nazionale 327VILLAFRANCA TIRRENA (ME) ITALY
My parcel has been stuck in Venlo, NL since 23rd April. It’s been 9 days, while the delivery is usually expected within a maximum of 7 working days!!! When will it eventually be delivered?Thanks.FIC tracking number: FEE5841GB00173494101
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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service.
Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries.
We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service.
Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service.
Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.See more
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